A
Call Intelligence
Balasubramanian with Nivitha — Jan 31, 2026 11:20
Deal Lost
Warm
Call History
5 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Balasubramanian. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:51 (52s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
23
Rep Words / Customer Words
82 / 74
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already rescheduled
yesterday I called up and rescheduled the appointment yesterday evening.
|
logistics | Customer | Yes | acknowledgement and validation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Neutral | Appointment booking context |
Key Moments
200:18
Customer correction
Customer reveals he already rescheduled, highlighting a minor internal communication gap at AIWO.
00:36
Second Reschedule
Customer moves the appointment from the 14th to the 9th, showing high intent to attend.
Trust Signals
2
Mentioning specific staff member (Bharat)
Proactive rescheduling
Confusion Signals
1
Agent was unaware of the previous reschedule
Topics Discussed
Appointment Scheduling
Internal Staff (Bharat)
Rexa/RMR Service
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Conflict | 2 | negative | Correcting the agent that he already rescheduled with Bharat. |
| Resolution | 3 | neutral | Proactively suggesting a new date (9th). |
Call Transcript
Click to expand
Speaker 1
0.77s
Hello,
Speaker 0
1.71s
hello good morning sir balasubramanian.
Speaker 1
3.29s
Balasubramaniam? Padam. Yes, speaking.
Speaker 0
5.63s
so this is nivetha from i o.
Speaker 1
8.11s
Yeah, yeah.
Speaker 0
8.85s
Sir, we have booked an appointment appointment for Rexa, we would mention RMR, right?
Speaker 1
12.67s
Okay.
Speaker 0
13.23s
indha morning ten o clock. today we have an appointment sir.
Speaker 1
13.65s
Morning 10 o'clock.
Speaker 1
15.83s
No.
Speaker 1
18.29s
yesterday I called up and rescheduled the appointment yesterday evening.
Speaker 0
21.27s
Oh you already rescheduled it.
Speaker 1
23.55s
ai rescheduled it to 14th february.
Speaker 0
26.29s
yaa okay sir so you are not coming today. main of whom you contacted?
Speaker 1
31.07s
Bharat, is it Bharat?
Speaker 0
32.75s
ya ya okay sir no issue. so you have rescheduled it right?
Speaker 1
36.83s
re-scheduled it. I may have to re-schedule it again to ninth. Is it okay?
Speaker 0
41.33s
coming ninth.
Speaker 1
43.23s
Yeah, thank you.
Speaker 0
43.69s
Yeah, okay sir, we can make it.
Speaker 1
45.87s
Please do it at 9:00 to 10:00 am.
Speaker 0
47.69s
Yes okay sir. Okay fine.
Speaker 1
49.55s
Thank you thanks so much. Thank you sir.
Speaker 0
50.33s
thank you sir. thank you sir. bye.