A
Call Intelligence
Bala with Nivitha — Jan 28, 2026 16:28
Deal Closed
Hot
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Nivitha
Nivitha scored 9.0/10 and closed the deal with Bala. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
DEXA Scan + VO2 Max Test
Purchase Date
Jan 28, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Logistical/Operational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:01 (122s)
Primary Language
English
Secondary Language
Tamil-influenced English
Code Switching
Low
Total Speaker Turns
51
Rep Words / Customer Words
284 / 112
Rep Longest Monologue
12s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Scheduling
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time slot conflict
eleven o'clock eleven o'clock we already have an appointment. shall we book at ten o'clock?
|
scheduling | Rep | Yes | alternative choice | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Positive | Booking and fasting requirements |
| vo2 max test | Rep | -- | Positive | Booking, treadmill requirement, and fasting |
Key Moments
300:32
Fasting Instruction
Crucial for test accuracy; customer acknowledged and accepted.
01:17
Payment Method Agreement
Customer chose QR code, indicating high intent and moving to the final stage of the sale.
01:32
Schedule Adjustment
Agent successfully moved the customer from 11:00 to 10:00 due to existing bookings.
Trust Signals
3
Immediate agreement to payment link/QR
Willingness to follow fasting instructions
Confirming shoe requirements
Enthusiasm Signals
2
Quick responses
Confirming 'That's correct' multiple times
Confusion Signals
1
Brief confusion on fasting duration (2 vs 3 hours)
Topics Discussed
VO2 Max Test
DEXA Scan
Fasting Requirements
Dress Code (No zippers/metal)
Footwear (Sports shoes)
Payment via QR Code
Appointment Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and inquiry. |
| Logistics | 2 | neutral | Agreeing to fasting and clothing requirements. |
| Closing | 3 | positive | Finalizing the 10 AM slot and payment method. |
Call Transcript
Click to expand
Speaker 1
0.83s
hello.
Speaker 0
2.25s
Hello.
Speaker 1
3.05s
Yes please.
Speaker 0
4.17s
aa sir this bala.
Speaker 1
5.95s
Yes, speaking.
Speaker 0
6.57s
So this is Nivitha from Aivo Wellness Center.
Speaker 1
9.37s
Yes.
Speaker 0
10.05s
vi dis enkvaayar faar yu goaṭṭu maaksin eṭ eksaam.
Speaker 1
13.43s
That's correct.
Speaker 0
13.99s
and i will book the test for you sir.
Speaker 0
18.15s
okey yu vil rijiv ar invitēṣan phar dēṭ.
Speaker 0
20.73s
just wanted to know your preferred time sir. you asked for thirty first saturday right?
Speaker 1
25.67s
That's correct, yes.
Speaker 0
26.95s
yes sir. your preferred timing sir? is it morning or is it evening?
Speaker 1
31.01s
in the morning please.
Speaker 0
32.13s
oke sar. 2 haavars of faasting is rekvaayart.
Speaker 0
35.17s
Hello.
Speaker 1
35.51s
Towards the fasting. Okay. Yes sir.
Speaker 0
36.39s
yes sir.
Speaker 0
37.29s
and uh just you can just wear a comfortable clothing sir. so avoid zippers and uh metal related dresses. that's it.
Speaker 1
46.77s
Okay.
Speaker 0
47.09s
Okay.
Speaker 1
49.41s
Ah
Speaker 0
49.47s
aa and you will be having a vivo to max. you also asked for a vivo to max right sir?
Speaker 1
54.53s
that's correct, yeah.
Speaker 0
55.17s
aa yes. you can bring your sports shoes sir or running shoes.
Speaker 1
59.97s
I need to bring that. Okay.
Speaker 0
60.89s
yes sir. so because you have you will be having kind of treadmill test. so it will be more comfortable for you.
Speaker 0
66.99s
Okay.
Speaker 1
67.79s
haan,
Speaker 0
68.89s
yes okay so i'll yeah i just wanted to know uh you just want a qr code for a mode of payment or else do you want me to generate any link sir?
Speaker 1
69.35s
Okay sir.
Speaker 1
77.67s
you can just send a QR code, not a problem.
Speaker 0
79.77s
ya okay sir. so once the payment is done just kindly share the screenshot alone sir. okay.
Speaker 1
84.45s
Alright.
Speaker 0
84.99s
So once I scheduled it you will get a invitation from our side through mail sir. Okay. Fine.
Speaker 1
89.29s
Okay.
Speaker 1
89.83s
So we are looking at around 10:30, 11 o'clock in the morning.
Speaker 0
92.75s
eleven o'clock eleven o'clock we already have an appointment. shall we book at ten o'clock?
Speaker 1
97.29s
Solid
Speaker 0
100.03s
bikaas yoo haav ta bi faasting raait faar veevo tu maats. is it ok faar yoo?
Speaker 1
100.17s
Because you have to be fast.
Speaker 1
104.45s
Okay okay keep it up time it doesn't matter.
Speaker 0
106.13s
ya because you have to be at least three hours of fasting for pi o two max and two hours of fasting for dexa. that is the thing sir.
Speaker 1
112.23s
Okay. Okay.
Speaker 0
113.17s
okay. so, i will book it at three ten o'clock sir.
Speaker 1
116.99s
fain ten is good. ya. ya. oke saar.
Speaker 0
117.93s
yaa. okay sir. bye. have a good day.
Speaker 0
121.35s
Bye.