A
Call Intelligence
Sivaram with Nivitha — Feb 06, 2026 12:54
Deal Closed
Warm
Call History
7 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
4.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Dexa Scan
Deal Value
₹2,500
Purchase Date
Feb 14, 2026
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Professional and direct.
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
10% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:28 (88s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
35
Rep Words / Customer Words
118 / 142
Rep Longest Monologue
7s
Customer Longest Monologue
14s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical Capability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need for comparison with old report
ippa edukkira reading kooda adhai compare panni usually adhu oru idhu comparison podureengale
|
technical capability | Customer | Yes | deferral to expert | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Interested | Customer wants to know if a new scan can be compared to his 2020 scan. |
Key Moments
300:12
Customer mentions 2020 scan
Establishes the customer as a repeat user of this technology and sets the primary condition for the sale.
00:49
Customer commits to fixing appointment this week
Strong buying signal indicating high intent.
01:10
Customer sets condition for booking
Explicitly states that the date will be fixed only after the comparison check is confirmed.
Discovery Questions
1
Q1
dexa-kku ungalukku vandhu comparison report venumaa?
Trust Signals
2
Sharing previous medical history (2020 scan)
Willingness to provide old reports to the center
Enthusiasm Signals
1
Proactive mention of fixing an appointment this week
Resistance Signals
1
Conditional booking: Won't fix date until comparison capability is confirmed
Topics Discussed
Dexa Scan
Historical Report Comparison
Appointment Scheduling
Blood Test Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the missed call. |
| Discovery | 2 | neutral | Asking specific questions about report comparison. |
| Closing | 3 | neutral | Agreeing to wait for a callback before fixing the date. |
Call Transcript
Click to expand
Speaker 1
0.23s
Hello.
Speaker 0
0.71s
halo. ya got a call from the number?
Speaker 1
2.73s
aa so this is nivitha from ayu wellness center.
Speaker 0
5.85s
Aa okay okay.
Speaker 1
6.85s
Aa andha idhukkaaga
Speaker 0
7.17s
Allathu idhukkaaga Dexas. Yes sir yes sir.
Speaker 1
8.55s
Yes sir yes sir.
Speaker 0
10.41s
If you just want to ask you something,
Speaker 1
12.17s
Yes sir.
Speaker 0
12.39s
engitta pazhaiya oru reading irukku vachukkongale around 2020 or something I have taken a scan.
Speaker 1
19.75s
Okay sir.
Speaker 0
20.35s
so ippa edukkira reading kooda adhai compare panni usually adhu oru idhu comparison podureengale comparison enna comparison ennanna
Speaker 1
25.81s
Yes sir.
Speaker 1
28.27s
aa yes sir. so dexa-kku ungalukku vandhu comparison report venumaa?
Speaker 0
32.19s
aa illai ippo naan andha pazhaiya report kuduthen naan ungaltta. yes sir. edukkumbodhu neenga compare kuduppeengalaannu kekkuren.
Speaker 1
35.07s
Yes sir.
Speaker 1
38.03s
ya, aayil sek vith my teem. so, yoojvali vi yoojtu giv it far a blad test.
Speaker 0
40.37s
Okay.
Speaker 1
42.99s
but ippol dexok edukkangalum I will check with the team and let you know sir. okay.
Speaker 0
46.73s
enakitta munnaadi indha dexa eduthirukken naan.
Speaker 1
49.23s
Ya okay.
Speaker 0
49.65s
I will fix an appointment maybe sometime this week I will come over. Yeah yeah okay. I just want to check if you would comparison also earlier report. Yeah yeah. I will check it. But that's an older older parameters okay adhavadhu. Yeah yeah yeah. Okay.
Speaker 1
53.55s
Ya ya okay.
Speaker 1
56.87s
Ya ya.
Speaker 1
58.03s
Aa chekka
Speaker 1
61.59s
Okay.
Speaker 1
64.67s
Okay sir. So just fix a date before that I will check the material and let you know about the comparison alone sir.
Speaker 0
70.75s
Neenga enakku check panni sollidungo naan adhukkappuram date fix pannitten. Intha konjam travel irukku. Sure. Intha comparison mattum pannuveengalaannu kelunga.
Speaker 1
73.57s
Yeah yeah.
Speaker 1
74.81s
Ya sure. Sure.
Speaker 1
78.21s
Ya okay.
Speaker 0
78.51s
That was done in some 2019 or 28 I think. Okay.
Speaker 1
82.43s
Okay. Okay sir.
Speaker 0
83.39s
Okay sir.
Speaker 1
84.59s
Thank you sir.
Speaker 0
87.53s
hello