A
Call Intelligence
Nilofa with Nivitha — Feb 10, 2026 12:48
Deal Lost
Cold
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Nilofa. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
N/A
Readiness to Buy
N/A
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Service follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:46 (46s)
Primary Language
English
Code Switching
None
Total Speaker Turns
17
Rep Words / Customer Words
68 / 64
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Lead Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a retail customer
No no no no no please come for I go for an collaboration for a business collaboration.
|
lead quality | Customer | Yes | acknowledgment | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Initial reason for the call. |
Key Moments
200:15
Customer Correction
Customer clarifies the purpose of her contact is business collaboration, not a personal blood test.
00:24
Verification of Stakeholders
Customer mentions meeting Priyanka and Akash, confirming she is already in the system through other channels.
Discovery Questions
1
Q1
I just wanted to know if they have taken the service ma'am?
Trust Signals
1
Mentions meeting specific staff members (Priyanka, Akash)
Resistance Signals
1
Explicitly states 'No no no no no' regarding taking the service personally.
Topics Discussed
IO 181 Advanced Blood Test
Business Collaboration
Previous meetings with Priyanka and Akash
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | Customer clarifies she is there for business, not a test. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.69s
Hello.
Speaker 0
2.55s
Yes. This is Nilofa. Yes, speaking. This is Nilofa from IO. Yes.
Speaker 1
4.41s
Yes, thank you.
Speaker 1
7.19s
Yeah hi.
Speaker 0
8.11s
Fine. I was just receiving enquiry regarding IO 181 advanced blood test.
Speaker 1
12.63s
Okay.
Speaker 0
13.27s
I just wanted to know if they have taken the service ma'am.
Speaker 1
15.85s
No no no no no please come for I go for an collaboration for a business collaboration.
Speaker 0
21.39s
Okay ma'am. So you're planning for a collaboration?
Speaker 1
24.97s
Yeah yeah, we came and met Priyanka and again I think Akash and others.
Speaker 0
29.93s
Okay okay.
Speaker 1
30.07s
Okay, okay. And again, I recorded after the drop of need, and that's how things are going. We haven't found for any tests.
Speaker 0
35.99s
Okay ma'am. So you already spoke with Akash and Priyanka right?
Speaker 1
39.73s
Yes and a male male conversation is going on.
Speaker 0
43.01s
Okay fine ma'am. Okay. Thank you ma'am. Thank you. Bye.
Speaker 1
45.01s
Thank you ma'am.