A
Call Intelligence
None with Nivitha — Jan 28, 2026 11:51
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Kannada
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
self_introduction
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
47% into call
Pitch Approach
direct_reference
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (17s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
18 / 5
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested / Wrong person
Naavu sorry. Okay.
|
not_interested | Customer | No | none | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Negative | Inquiry follow-up |
Key Moments
100:13
Customer Rejection
Customer says 'Naavu sorry' (We are sorry), indicating they are not the right person or not interested, leading to call termination.
Resistance Signals
2
immediate_disconnection
verbal_apology_rejection
Topics Discussed
IO 360 Program
Inquiry follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers with a simple hello. |
| rejection | 2 | neutral | Customer says 'Naavu sorry' and ends the interaction. |
Call Transcript
Click to expand
Speaker 0
1.13s
Hello
Speaker 1
2.45s
Hello
Speaker 0
3.43s
Maam good morning, this is Nivita from IO Wellness Center.
Speaker 1
7.67s
Hum
Speaker 0
8.65s
aa where is the enquiry for IO three sixty program?
Speaker 1
13.73s
Naavu sorry.
Speaker 1
16.59s
Okay.