A
Call Intelligence
Navneet with Nivitha — Feb 17, 2026 16:32
Deal Lost
Warm
Call History
2 attemptsRep Performance
0.0/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
2Low Performance: Nivitha
Nivitha scored 0.0/10 on call with Navneet. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Navneet. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
3:35 (216s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
34
Rep Words / Customer Words
284 / 112
Rep Longest Monologue
17s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 31.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Ingredients
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product contains INS 1401
So the tab LTLN contains INS 1401. Okay. So you can't take LTLN, sir.
|
safety/ingredients | Rep | Yes | honesty/alternative suggestion | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| glycine | Customer | -- | Positive | Checking if it is safe for someone with wheat allergies. |
| l-tnn (l-theanine) | Customer | -- | Interested | Checking for gluten-free status and INS 1401 content. |
Key Moments
301:10
Senior Consultation
Agent realizes the technicality of the allergy query and brings in support.
02:35
Identification of INS 1401
Critical safety moment where agent advises against L-TNN due to wheat allergy.
03:00
Glycine Approval
Agent confirms Glycine is safe, maintaining a potential sale.
Discovery Questions
3
Q1
Your good name sir?
Q2
Do you have any specific allergic to soy and yaa soy kon veet?
Q3
Your allergic to wheat, right?
Trust Signals
2
Customer stayed on hold for a long duration
Customer asked for specific ingredient codes (INS)
Resistance Signals
1
Concern about soy and corn cross-contamination
Confusion Signals
1
Confusion over whether L-TNN is safe despite being 'natural'
Topics Discussed
Glycine
L-TNN
Wheat Allergy
Gluten-free
INS 1401
Soy and Corn allergies
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Waiting for updates from previous day. |
| Discovery | 2 | neutral | Focused on allergy safety. |
| Closing | 3 | positive | Appreciated the detailed check on INS 1401. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello. hello good afternoon. good afternoon sir. this is nimitha from imove. adhukkappuram ungaloda varam. i had called you yesterday regarding some queries.
Speaker 0
6.43s
Yeah.
Speaker 0
9.21s
Regarding
Speaker 1
10.97s
about your supplements. Yeah, your good name sir? Navneet, is there any update on that? Uh, I know your concern sir, you were asking about the glycine and uh LTNN, yeah. Ah, yeah sir, one second please, stay on line. I have asked the team for
Speaker 0
27.21s
third season-cha stay online-cha.
Speaker 0
29.77s
Okay.
Speaker 0
61.41s
Hello.
Speaker 1
64.55s
Hello. Hello. Aa sir just want to know motoral food product energy.
Speaker 0
66.01s
Hello.
Speaker 1
70.87s
hello? hello sir am i audible? ya you are. haan 1 second sir. i will give them my senior he will explain me okay?
Speaker 0
80.23s
Okay fine.
Speaker 0
104.73s
hello. hello. aa sir glyzen dekhiya ishwathu sir.
Speaker 1
109.73s
aa if do you have any specific allergic to soy and
Speaker 1
114.91s
yaa soy kon veet.
Speaker 1
117.93s
Uh actually you can take lyzen as well as L-C-N-N sir. L-C-N-N supplements are natural gluten free only. Okay so this L-C-N-N is gluten free or it's suitable for beta allergies also.
Speaker 1
130.59s
ya, what about soy and corn?
Speaker 0
136.93s
hello. ya 1 second sir. i am checking on that sir. just give me second.
Speaker 1
139.93s
Okay.
Speaker 0
141.15s
Okay.
Speaker 0
151.33s
aa sorry sir you can't take L T N I.
Speaker 1
155.19s
your allergic to wheat, right? So the tab LTLN contains INS 1401. Okay. So you can't take LTLN, sir.
Speaker 1
165.79s
Okay
Speaker 0
166.41s
What about glycine? For glycine, I'll check sir, one second.
Speaker 0
178.25s
and the world must accept it.
Speaker 1
180.79s
aa glycine you can take sir. glycine is not an issue. no.
Speaker 0
185.63s
No.
Speaker 1
187.41s
There's no con for your No sir, no, no.
Speaker 0
189.13s
No sir no no.
Speaker 1
190.19s
Hi, you were talking about L T N N? There's something in it. L T N N you have you can't take, sir.
Speaker 1
197.99s
Okay, what was that?
Speaker 0
199.59s
I.N.S.
Speaker 1
200.75s
ai en es
Speaker 1
202.53s
I'll share you the details, sir. So, glycine and check, I'll double check it and let you know, sir, okay? Okay, so you'll be WhatsApping me, right? Yeah, yeah, sir.
Speaker 1
211.77s
aayil cheyar yu da detail. thaank yu saar. haav e gud de.
Speaker 1
215.07s
YouTube.