A
Call Intelligence
None with Nivitha — Feb 16, 2026 12:19
Deal Lost
Warm
Call History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
4.0/10
Technical Quality
1.0/10
Active Alerts
3No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Poor Objection Handling: Nivitha
Nivitha handled only 0% of 2 objections on call with None.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:48 (108s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
148 / 112
Rep Longest Monologue
12s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Quality/Transparency
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product Transparency
Is there any fillers or allergens used in the product?
|
product quality | Customer | No | deferral | Poor |
|
Source of Raw Materials
is it animal based or synthetic?
|
product quality | Customer | No | deferral | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| glycine | Customer | -- | Interested | Customer inquiring about raw materials and allergens. |
| l-theanine | Customer | -- | Interested | Customer looking to buy from e-commerce site. |
Key Moments
200:31
Allergen Inquiry
Customer identifies as having soy and wheat allergies, making product purity a deal-breaker.
01:24
Raw Material Question
Customer asks if Glycine is animal-based or synthetic; rep's inability to answer stalls the sale.
Discovery Questions
2
Q1
just want to know what are supplements you are taking?
Q2
Do you have any particular specific allergic to any kind of foods?
Trust Signals
1
Directly asking about raw material sources (animal vs synthetic)
Enthusiasm Signals
1
Active intent to purchase from the website
Resistance Signals
1
Refusal to proceed without knowing filler/allergen details
Confusion Signals
1
Rep was confused about whether the customer was already taking the supplements
Topics Discussed
Glycine
L-Theanine
Soy Allergy
Wheat Allergy
Fillers
Raw Material Sources
E-commerce purchase
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer was ready with specific questions. |
| Discovery | 2 | neutral | Focused on clarifying allergen content. |
| Closing | 3 | negative | Rep could not answer technical questions about raw materials. |
Call Transcript
Click to expand
Speaker 0
0.63s
Hello
Speaker 1
1.17s
so it's
Speaker 0
2.65s
haa sir good afternoon this is nimitha from ivo.
Speaker 1
6.87s
oh good afternoon.
Speaker 1
8.39s
I had some queries regarding your supplements.
Speaker 0
12.53s
okay sir. just want to know what are supplements you are taking?
Speaker 1
16.31s
yaa laisin and elthianin.
Speaker 0
20.13s
oke saar. yu aalredi teking laijin and elpiyanai.
Speaker 1
23.91s
No no no no I'm not taking it.
Speaker 0
24.75s
You have to take
Speaker 1
26.51s
Yeah, I was looking to buy it from your e-commerce website.
Speaker 0
31.05s
Okay sir.
Speaker 1
31.89s
So I had to make sure some things. Is there any fillers or allergens used in the product?
Speaker 0
39.17s
Do you have any particular specific allergic to any kind of foods?
Speaker 1
42.21s
okay. so any kind of food sir? like toy.
Speaker 1
48.71s
Wheat.
Speaker 0
50.15s
No, you have allergic reaction to certain foods.
Speaker 1
53.37s
ya.
Speaker 0
55.19s
oke yoar alajik tu soy and veeta.
Speaker 1
58.85s
ya.
Speaker 0
60.75s
Ya okay sir. I will confirm with this any queries regarding the supplement.
Speaker 1
66.25s
Glycine. Yeah. Glycine LC ani.
Speaker 0
68.65s
no glycine el si ani. so just want to know whether we have added soy and wheat allergic reactions right.
Speaker 1
74.71s
Yeah. Like you have added any ingredients or allergens to the product?
Speaker 0
75.11s
Like you have added
Speaker 0
79.29s
is okay sir. I will check the material and let you know shortly okay. I will call you back to same number.
Speaker 1
84.73s
one second. can I know what raw materials you use? for example for glycine, is it animal based or synthetic?
Speaker 0
95.79s
I'm not sure about this sir. Our team will call you back regarding this okay. They'll be explaining about the products clearly.
Speaker 1
104.09s
oke faain.
Speaker 0
104.27s
Okay fine.
Speaker 0
104.85s
thank you sir. hava good ji sir.
Speaker 1
106.73s
Ei YouTube chhe.