A
Call Intelligence
Venkat with Nivitha — Feb 12, 2026 14:04
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
5.0/10
Conversion Probability
80.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Venkat. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
24% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:50 (50s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
68 / 74
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already spoken with agent
Morning morning you call me already I discussed with you already about this.
|
process | Customer | Yes | acknowledgment | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| family package | Customer | -- | Positive | Customer mentions intending to take a family package for 3-4 people. |
Key Moments
200:30
Customer reveals prior contact
Changes the call from a discovery call to a redundant follow-up.
00:38
Family package mention
High-value lead indicator; customer intends to buy for 3-4 people.
Discovery Questions
1
Q1
do you have any specific health goal or any health concern sir?
Trust Signals
2
Previous conversation mentioned
Specific intent for family package
Enthusiasm Signals
1
Proactive mention of 3-4 person package
Resistance Signals
1
Repetition of information (already spoke in the morning)
Confusion Signals
1
Rep seemed unaware of the morning call
Topics Discussed
Health checkups
Family packages
Previous call history
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | negative | Points out he already spoke to someone that morning. |
| Closing | 3 | neutral | Reiterates intent to buy a family package. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.43s
Hello.
Speaker 0
2.75s
Hi.
Speaker 0
3.69s
engaa vikittundu.
Speaker 1
4.53s
venkat this is nimitha from iu health center.
Speaker 0
7.43s
Yeah, please.
Speaker 1
8.17s
um we just received an enquiry regarding ayu health.
Speaker 0
11.77s
Yeah.
Speaker 1
12.23s
uh that is a filter form regarding are you health right like you'll be doing the checkups and all manually.
Speaker 0
19.45s
oke.
Speaker 1
20.13s
uh this one second do you have any specific health goal or any health concern sir?
Speaker 0
25.49s
histology is spoken spoken with me.
Speaker 1
28.57s
Sorry sir.
Speaker 0
29.73s
yu aalaree spoken with mee.
Speaker 1
31.55s
you're okay.
Speaker 0
34.13s
Morning morning you call me already I discussed with you already about this.
Speaker 1
35.17s
Morning.
Speaker 0
38.73s
and I say that also we discuss with the family we take a family package three to four.
Speaker 1
43.83s
Okay sir.
Speaker 0
44.29s
You don't know. You are a simple item.
Speaker 1
46.65s
Okay.
Speaker 0
47.69s
Okay?
Speaker 1
48.37s
Okay sir thank you.