A
Call Intelligence
Chendil Naveen with Nivitha — Feb 19, 2026 12:23
Deal Lost
Warm
Call History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Chendil Naveen. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
52% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:28 (88s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
28
Rep Words / Customer Words
184 / 42
Rep Longest Monologue
13s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Neutral | Main offering discussed in response to 'Total report' request. |
| master health checkup | Rep | -- | Interested | Offered as an alternative option. |
Key Moments
300:35
Customer requests 'Total report'
Defines the sales opportunity as a high-value comprehensive package.
00:53
Price disclosure of 18,000 INR
Critical moment where the customer accepts the price point without immediate objection.
01:22
WhatsApp request
Transition from verbal pitch to digital lead nurturing.
Discovery Questions
3
Q1
do you have any specific health concerns?
Q2
so unga age sir?
Q3
idhukku munnaadi indha health checkup pannirukkeengala sir?
Trust Signals
2
Sharing personal age
Requesting WhatsApp follow-up
Enthusiasm Signals
2
Directly asking for cost
Confirming 'comprehensive data'
Topics Discussed
Blood Test
Master Health Checkup
Pricing
Organ Function Panels
Preventive Screening
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Functional response to the call. |
| Discovery | 2 | neutral | Provides age and clarifies he wants a total report. |
| Pitch/Price | 3 | neutral | Listens to the breakdown of the 18k package. |
| Closing | 4 | positive | Requests WhatsApp details and thanks the agent. |
Call Transcript
Click to expand
Speaker 0
0.01s
Your name and reason for calling ILC if this person is available.
Speaker 0
5.47s
Hi Sindhu madam, this is Nivitha from IO Health Center.
Speaker 1
11.53s
Thanks.
Speaker 0
13.19s
Please.
Speaker 0
13.83s
the line.
Speaker 1
18.15s
Hello.
Speaker 0
18.15s
Hello sir ithu Chendil Naveen?
Speaker 0
21.73s
Sir naan Nivitha IO Health Centre-il irundhu pesuren.
Speaker 1
23.59s
Hello.
Speaker 0
24.63s
Virudhiyan enquiry sir blood test eduppeengalaannu sollittu kettirundheenga blood reports-nu.
Speaker 1
28.49s
Porchunnaar.
Speaker 0
30.79s
vaaṇṭaṭṭu ṭu yuvar helth ṭu yu haav eni spesiphik helth kaṇsarnṭ aar es in e helth kōlṭṟukkā sār mīṇṭil?
Speaker 1
35.19s
Total report ke aana.
Speaker 0
38.85s
okay sir. so unga age sir?
Speaker 1
41.87s
35.
Speaker 0
42.77s
thirty five. idhukku munnaadi indha health checkup pannirukkeengala sir?
Speaker 0
46.03s
so you are planning for a master health checkup or else a comprehensive blood test?
Speaker 1
50.35s
What is the master how much does this cost?
Speaker 0
53.99s
for a comprehensive blood test it costs eighteen thousand sir. but idhu ungaloda liver function eighteen one eight.
Speaker 1
59.75s
Okay.
Speaker 0
60.59s
idhu ungaludaiya liver functioning, kidney functioning, cardiac risk markers, tumor panels, steroid panels, STD panels. so depth 2 ellame ungalukku cover aayidum. okay-va? not like ippo enna current-la enna status irukkunnu theriyama future-la enna varundradha we can screen you.
Speaker 1
74.09s
Mm mm mm.
Speaker 0
74.65s
Okay, it's a comprehensive test. It includes omega 3 and omega 6 reports also.
Speaker 0
80.23s
Idhu vandhu comprehensive test.
Speaker 1
80.47s
Ithu vandhu comprehensive data. Share all these details in my WhatsApp. Yes sure sir.
Speaker 0
84.41s
Yes sure sir.
Speaker 0
86.09s
Ya okay sir have a good day.
Speaker 1
87.71s
Yeah, thank you.