A
Call Intelligence
None with Nivitha — Feb 16, 2026 17:47
Deal Lost
Warm
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/South Indian Regional
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
10% into call
Pitch Approach
Consultative scheduling
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
customer_thinking
Call Structure
Duration
3:18 (198s)
Primary Language
English
Secondary Language
Tamil/Kannada
Code Switching
Moderate
Total Speaker Turns
64
Rep Words / Customer Words
412 / 238
Rep Longest Monologue
14s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing Conflict
9 o'clock means it will be risky for me madam because I have flight no.
|
logistics | Customer | Yes | alternative solutioning | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Interested | Scheduling a technician for a blood test collection. |
Key Moments
300:47
Flight Conflict Mention
Customer reveals he cannot do the 9 AM slot because of a flight, changing the direction of the call.
01:24
Hyderabad Booking Offer
Agent shows flexibility by offering to book the test in the city the customer is traveling to.
03:06
Technician Exception Offer
Agent agrees to ask the technician to come early (before 7 AM), which satisfies the customer.
Discovery Questions
2
Q1
Can you share the details of the way which place you are staying?
Q2
When you will be coming to Bengaluru sir?
Trust Signals
2
Sharing travel plans
Willingness to provide pin code for Hyderabad booking
Enthusiasm Signals
1
Repeated 'please' at the end of the call
Resistance Signals
1
Refusal of 9:00 AM slot due to flight
Confusion Signals
1
Confusion over portal auto-rescheduling
Topics Discussed
Portal scheduling
Technician availability
Flight timings
Hyderabad travel
Bengaluru return date
Early morning slots
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about portal slots. |
| Middle | 2 | neutral | Concerned about flight timing and missing the test ('it will be risky for me'). |
| Closing | 3 | neutral | Repeatedly saying 'please' and 'thank you' when agent offers to check for an early slot. |
Call Transcript
Click to expand
Speaker 0
0.13s
Okay okay.
Speaker 1
0.63s
Haa madam.
Speaker 0
2.09s
hello
Speaker 1
2.49s
madam. yes madam.
Speaker 0
3.59s
ha yes sir so we asked for the technical team sir regarding this. ha so it's a open slot sir so it will be show what all timings are available so once the timing is not available they will reschedule accordingly.
Speaker 0
16.11s
. From the portal directly, right?
Speaker 0
18.47s
so it will show we have a slots like six o'clock, seven o'clock.
Speaker 1
18.55s
Hmm.
Speaker 0
21.87s
so they will check it later and they will update you that whether the course is available or not.
Speaker 0
27.63s
If it is if it is not available, it will automatically reschedule, sir.
Speaker 0
32.85s
so that is what happens in the portal in our portal.
Speaker 1
37.07s
oke madam.
Speaker 0
38.03s
so you just you share the details right? that is what your details right?
Speaker 1
42.15s
yes madam.
Speaker 0
42.95s
yes okay sir. i will send you some other link. i will book at nine o clock because we don't have slots with six seven.
Speaker 1
47.89s
9 o'clock means it will be risky for me madam because I have flight no.
Speaker 0
52.13s
but because megan for eighth
Speaker 1
54.91s
no madam six o clock is better for me madam because
Speaker 0
58.33s
Eastland
Speaker 1
58.81s
Because they won't come means it will be risk madam.
Speaker 0
62.15s
So okay. So I understood sir or else you will be going for some other trip business trip right? So just give a call back wherever you stay. We can make organize a blood test accordingly there.
Speaker 1
67.15s
so just give a call.
Speaker 0
73.39s
is it okay sir? you can can you share the details of the way which place you are staying?
Speaker 1
78.31s
Hmm.
Speaker 1
80.21s
ver like sam adar siti madam.
Speaker 0
84.01s
yes sir. you told you will be travelling to hyderabad right?
Speaker 0
87.65s
aa idhu share the pin code to that place corresponding place we can book it over there.
Speaker 1
92.11s
O.
Speaker 0
92.57s
because we don't have slots tomorrow. even if you book it tomorrow also at six o'clock you will not get the slot.
Speaker 1
98.43s
oke. then sam adar de ai vil trai an buk medam then.
Speaker 0
101.95s
yes okay sir
Speaker 1
103.41s
No.
Speaker 0
103.87s
No, can we book it on the next day sir? Is it okay?
Speaker 1
106.79s
Because that is I'm going for some other business at that time I can't stay. Okay.
Speaker 0
111.91s
Okay. So once you return to Bengaluru-na just give a call back sir.
Speaker 1
116.29s
to the same number album enkil
Speaker 0
116.45s
to the same number. I will make the booking for you. Okay.
Speaker 1
119.15s
Okay okay madam okay.
Speaker 0
120.29s
Okay sir. So before you coming herena so when you will be coming to Bengaluru sir?
Speaker 1
125.83s
ai think anadar 2 3 days madam.
Speaker 0
127.75s
Yeah, okay. So if you can, we can make the booking now itself. So that cloth will be available, right sir? So if you're like doing in a nearby, right, then cloth will not be available.
Speaker 1
136.69s
Right then Madam if Madam if you check Madam tomorrow if I can get in between six to seven minutes it will be okay for me Madam. If not means later on I will see Madam.
Speaker 0
146.77s
So we actually tomorrow we don't have surely we don't have slots sir. Day after tomorrow also we have around seven thirty only. Tomorrow we have slots around nine o'clock. So if you call the technician they will be coming around eight thirty.
Speaker 1
150.75s
Ah
Speaker 1
157.37s
Okay
Speaker 0
161.45s
sam technician dey vil kam for yu. just this for the concern dey vil kam early.
Speaker 1
166.45s
Okay madam, whenever slots available I will try madam. Otherwise I am planning Lora.
Speaker 0
169.09s
Om.
Speaker 1
171.43s
Okay.
Speaker 0
171.49s
okay.
Speaker 0
172.69s
okay from 19 we have slot sir. okay from 19 20 and if I get
Speaker 1
175.65s
from 19 20 Madam if I if I get to yeah. If I get because we are talking about tomorrow if I get tomorrow means it will be very fine for me Madam.
Speaker 0
186.41s
Okay. I am also okay sir. I will ask with my technician and I will tell you sir.
Speaker 1
189.81s
please please please please thanks for thanks for
Speaker 0
191.35s
Please ma'am. Thank you ma'am. Thank you. So 6 to 6:30. Before 7 is okay for you sir. Please please.
Speaker 1
193.93s
Please please madam please madam. Okay sir. Okay thank you.
Speaker 0
196.39s
Okay sir. Okay thank you.