A
Call Intelligence
None with Nivitha — Feb 16, 2026 17:39
Deal Lost
Hot
Call History
5 attemptsRep Performance
7.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
4.76%
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
55% into call
Pitch Approach
Incentive-based
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
3:32 (213s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
49
Rep Words / Customer Words
384 / 168
Rep Longest Monologue
20s
Customer Longest Monologue
6s
Silence Gaps (>2s)
4 (max 5.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
High
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Website shows availability but agent says no slots
online is like it's showing six o'clock slot is available madam.
|
technical/availability | Customer | Yes | internal verification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | 18900.00 | Positive | Booking a 6 PM slot for tomorrow (17th). |
Key Moments
300:30
Slot Discrepancy
The core conflict of the call: website shows 6 PM, agent's sheet shows full.
02:02
Discount Offer
Agent offers 18,000 INR price to incentivize the customer to wait for her manual booking rather than using the website.
02:35
Flight Mention
Customer reveals he has a flight, explaining his extreme urgency to finalize the booking now.
Trust Signals
2
Willingness to pay immediately
Sharing personal pin code for verification
Enthusiasm Signals
1
Repeatedly asking to complete payment
Resistance Signals
1
Skepticism about website vs internal sheet discrepancy
Confusion Signals
1
Discrepancy in slot availability
Topics Discussed
Slot availability
Payment processing
Website vs Internal Sheet discrepancy
Pricing discount
Travel schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Ready to book and pay. |
| Middle | 2 | neutral | Frustrated that the website shows availability but the agent says no slots. |
| Closing | 3 | neutral | Pleading for a resolution because of an upcoming flight. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello.
Speaker 1
2.23s
Madam
Speaker 0
2.83s
Aa yes sir.
Speaker 1
3.93s
online is like it's showing six o'clock slot is available madam.
Speaker 0
9.93s
van second sir.
Speaker 1
12.11s
bikaaj ai keem tu peyment aasoo.
Speaker 1
18.55s
sumaaru ee seventeenth ru madam.
Speaker 0
22.07s
tomorrow for one second sir.
Speaker 0
27.67s
no sir, we don't have a slot.
Speaker 0
31.23s
It's asking whether we can book at six o'clock but we don't have slots. I'll send you the screenshot sir.
Speaker 1
37.53s
no like I got the link also madam.
Speaker 0
42.85s
yu yu peyd da pey yu hav mey no veder yu hav dan da peyment.
Speaker 1
48.91s
heeraas ai ken du madam.
Speaker 0
50.93s
no sir. one second one second stay online sir. i will give it to the operation team. one second sir. see it's showing like he has a slot at six o'clock. but in a in a sheet we don't have a slot. how is it possible? eppa check pannangannu keezhudhaan.
Speaker 0
70.43s
sar ven did yu chek dis sar?
Speaker 1
72.59s
right now i am ready to just to payment madam almost done.
Speaker 0
77.93s
yu did da pēmenṭ.
Speaker 1
79.63s
No no.
Speaker 0
80.79s
yu var abaut tu du it.
Speaker 1
81.95s
aa about to do ready it's ready.
Speaker 0
85.27s
book pannittaangala? no.
Speaker 0
87.69s
book pannala but slots irukko? inga thami. see there six o'clock slot is shown right?
Speaker 0
98.19s
neenga report varalaiyenga. sir just stay online sir just one minute. sir can you please refresh and check it sir so that we didn't get all the books were like all the slots were booked already.
Speaker 0
110.07s
so just refresh it sir.
Speaker 1
113.35s
no i came to payment madam. i can do the payment here also no?
Speaker 0
118.17s
aa actually the price is eighteen thousand nine hundred right sir?
Speaker 0
122.13s
so if you do it here vi ken mek it for aiteen thauzand.
Speaker 1
125.25s
oke.
Speaker 0
127.43s
so if you do it uh if you enter the details there right? it takes some time for processing.
Speaker 0
136.01s
and we are not sure whether the slots are available in that. will be available today.
Speaker 1
140.93s
I had only refresh madam. Again it's showing.
Speaker 0
148.57s
Okay sir, just give me two minutes, I will give a call back, okay?
Speaker 1
153.23s
Please please madam. I have flight no madam that's why if I get it will be
Speaker 0
156.55s
So your pin code just one second I will confirm the pin code alone okay.
Speaker 0
164.49s
five five six double zero six four.
Speaker 1
167.57s
Yes madam.
Speaker 0
170.13s
yu haav bukdu for ai o van ettivann rait sar.
Speaker 1
172.93s
aa yes madam.
Speaker 1
175.83s
Nudi Booker
Speaker 0
176.65s
Nodi book second. Hello.
Speaker 1
180.43s
madam tell me madam.
Speaker 0
181.49s
Haan one second sir.
Speaker 0
184.43s
enna di solren? idhu avarai pathi check pannarula avar book pannirundharuna idhula namakku class kaamikkaaradhu. hidden book. sir you didn't make the booking right sir.
Speaker 1
191.95s
You didn't make the booking right sir. No, I didn't book madam.
Speaker 0
195.47s
hidden book. okay give me two minutes sir. i will be checking from another site also.
Speaker 1
200.41s
oke oke madam please madam.
Speaker 0
203.05s
aayil put the details only for you or for another person sir.
Speaker 1
206.67s
only for me madam.
Speaker 0
207.71s
Okay sir, just give me two minutes, I will put the details and check it with that, okay?
Speaker 1
211.39s
Okay madam.
Speaker 0
212.11s
Okay sir.