A
Call Intelligence
Srikanth with Nivitha — Feb 16, 2026 17:30
Deal Closed
Hot
Call History
5 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
181 Parameters Comprehensive Blood Test
Purchase Date
Feb 16, 2026
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Product-led
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
4:51 (291s)
Primary Language
English
Secondary Language
Tamil/Telugu
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
482 / 364
Rep Longest Monologue
18s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing Conflict
nainth nainth it means it's... very late... because at 10 o'clock I have flight madam
|
logistics | Customer | Yes | alternative solution | Excellent |
|
Direct Lab Visit
if you want me to go and give any diagnosis center particular... I will go and give madam early morning
|
process | Customer | Yes | policy explanation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Customer specifically asks for the 181 parameter test for general health. |
Key Moments
301:11
Slot Conflict
Agent reveals no slots before 9:00 AM, which threatens the sale due to customer's 11:00 AM airport departure.
02:37
Logistics Workaround
Agent offers to have the technician come at 8:30 AM and coordinate directly, saving the deal.
04:12
Fasting Instructions
Crucial medical compliance step to ensure test accuracy.
Discovery Questions
3
Q1
Do you have any specific health core or any health concern, sir?
Q2
When are you planning for the test sir?
Q3
What is your flight timing sir?
Trust Signals
3
Sharing exact location/pincode
Willingness to pay via link
Asking for fasting instructions
Enthusiasm Signals
2
Immediate request for the test
Asking to give sample 'now also'
Resistance Signals
1
Initial hesitation about the 9:00 AM slot being too late
Confusion Signals
1
Confusion about whether he can go to a diagnostic center directly
Topics Discussed
181 Parameter Test
Home Collection
Pincode Verification
Flight Schedule
Fasting Requirements
Online Payment
WhatsApp Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and business-like. |
| Logistics Discussion | 2 | neutral | Concerned about flight timings and slot availability. |
| Closing | 3 | positive | Relieved that a 8:30 AM slot was arranged. |
Call Transcript
Click to expand
Speaker 0
0.29s
Hello
Speaker 1
0.33s
hello
Speaker 0
1.63s
haa sir good evening this is niveda from io.
Speaker 1
4.81s
Yes madam.
Speaker 0
5.57s
Aa sollunga sir.
Speaker 1
6.25s
Madam, I want to go for test madam.
Speaker 0
8.89s
Okay sir.
Speaker 1
9.69s
but I am coming from Bengaluru.
Speaker 0
11.95s
okay you are from bangalore.
Speaker 1
13.53s
Yeah.
Speaker 0
14.23s
Okay sir.
Speaker 0
16.21s
So I just wanted to know what's your specific health? Do you have any specific health core or any health concern, sir?
Speaker 1
21.65s
no madam normal that one eighty one parameters is there na madam.
Speaker 0
26.21s
Yes sir, yes sir.
Speaker 1
26.93s
dat is dat is far janaral no madam.
Speaker 0
29.09s
yes sir. that is a comprehensive blood test sir.
Speaker 1
31.53s
Okay madam.
Speaker 0
33.09s
so when are you planning for the test sir?
Speaker 1
35.23s
tomorrow early morning only blood sample we have to give madam that's all.
Speaker 0
38.69s
aa blood sample and urine analysis.
Speaker 1
41.13s
oke oke oke madam. ai hyav tu go and de vil kam madam.
Speaker 0
42.11s
i have to go and
Speaker 0
43.71s
We have home collection.
Speaker 0
46.09s
A technician will be coming to your place for blood sample collection sir.
Speaker 1
49.25s
oke oke oke madam.
Speaker 0
50.17s
So kindly share your pin codes or check service by tomorrow.
Speaker 1
53.45s
aa service is there madam 560064.
Speaker 0
56.85s
no sir, i will check this cloth for tomorrow morning sir.
Speaker 1
59.45s
ya.
Speaker 1
61.47s
please madam. you want to give my telegram number?
Speaker 0
62.85s
One
Speaker 0
64.37s
aa no sir. this is enough for me. like at what time you want the appointment sir?
Speaker 1
68.97s
etale mane six o'clock is okay madam.
Speaker 0
71.81s
We have no sir actually by tomorrow we have slots at 9 to 9:30. 9 to 10:30 only we have.
Speaker 1
72.75s
We have
Speaker 0
80.15s
On Wednesday we have slots starting from 7 o'clock. Is it okay sir? Shall I book at 7 o'clock?
Speaker 1
85.69s
no madam, menshte I won't be here madam.
Speaker 0
88.77s
oke thursday sir.
Speaker 1
90.77s
first also I will be in Bengaluru Wednesday and I will be in Hyderabad madam. tomorrow I will just now check madam six to seven is not there madam.
Speaker 0
99.23s
yes sir nine to ten nine to nine thirty only we have slots. can i book at nine to nine thirty?
Speaker 1
104.31s
nainth nainth it means it's
Speaker 1
108.65s
little bit
Speaker 0
112.73s
It's very late for you sir.
Speaker 1
112.91s
It's very late.
Speaker 1
114.23s
because at 10 o'clock I have flight madam I'm going to Vizag.
Speaker 0
117.25s
to Vizag.
Speaker 0
118.29s
Okay you can tell your pin code in the Vizag sir so that I will book the details for I mean blood collection over there.
Speaker 1
118.43s
Okay,
Speaker 1
125.77s
no if you want me to go and give any diagnosis center particular you are type with any means I will go and give madam early morning.
Speaker 0
130.91s
sorry sir we have to follow some procedure for protocols for a blood collection. so you can't go directly for the thyracate center because technician will be allocated for some other places right.
Speaker 1
135.69s
Srikanth
Speaker 1
140.95s
so they will
Speaker 0
141.01s
So they will be coming to your place for blood sample collection.
Speaker 0
144.77s
So you can't go directly there.
Speaker 1
146.95s
oke oke oke madam.
Speaker 0
148.17s
Okay.
Speaker 1
148.91s
So if it is
Speaker 0
149.01s
so if it is possible to give at nine o'clock-na you can give at nine so that you can call the technician directly and ask him to come early as much as they can.
Speaker 0
159.19s
Is it okay?
Speaker 1
160.31s
Like eight or eight
Speaker 0
160.61s
like eight or eight thirty they will be coming around eight to eight thirty.
Speaker 1
164.39s
Okay okay okay madam.
Speaker 0
165.59s
oke shal i buk it bai tomoro.
Speaker 1
167.47s
yaa book madam.
Speaker 0
168.73s
is okay sir.
Speaker 1
169.73s
That means you want me to coordinate with correction boy, correction person.
Speaker 0
174.11s
Aa yes sir. So we can make arrange at least we can make it from our side. Still you can call the technician to confirm the timing alone sir. So what is your flight timing sir?
Speaker 1
180.99s
Confirm the timing.
Speaker 1
184.53s
morning 11 o'clock like that I have to go to airport 12 o'clock is my flight.
Speaker 0
189.51s
ya okay. so we will make arrangements at eight thirty. i'll ask the technician to come at eight thirty sir. so nine to nine thirty slot i'll fix for you.
Speaker 1
196.43s
Okay okay madam. Okay. So share the details.
Speaker 0
197.19s
okay. so share the details. i will share a template for you.
Speaker 1
200.69s
Okay madam.
Speaker 0
201.29s
Okay share the details as soon as possible so that I will make the booking process.
Speaker 0
206.63s
then shall I send you a QR code for the mode of payments? what is the mode of payments?
Speaker 1
213.27s
online only. adhe if you want to do that point that person means it's okay whatever.
Speaker 0
218.09s
Sorry sir I couldn't hear you properly.
Speaker 1
220.59s
like approve online ekkada pene madam?
Speaker 0
224.87s
online that is what I'm asking. shall I send you a QR code sir?
Speaker 1
228.01s
for the payment
Speaker 0
228.35s
for the payments.
Speaker 0
230.43s
Or I will send a link for you.
Speaker 1
232.29s
All link link use cheyandi.
Speaker 0
233.39s
Yes, okay sir. Firstly, I will send you a template. Just share the templates as soon as possible, okay?
Speaker 1
238.17s
okay sir then. please check with this collection paper madam. if there is a delay means my flight it will be stuck.
Speaker 0
238.71s
Okay, chal then. Yes sir.
Speaker 0
246.47s
No no sir we can make arrangements for that.
Speaker 1
248.93s
like we have to give in early morning or now also I can give madam.
Speaker 0
252.91s
no so its a fasting test 10 to 12 hour fasting is required.
Speaker 1
256.55s
S S S Madam.
Speaker 0
257.77s
aa so you just take your dinner at after eight or else before like seven thirty to eight thirty.
Speaker 1
263.57s
Okay seven o'clock okay okay I will take dinner.
Speaker 0
266.43s
yes okay so water is recommended apart from this no need to take any kind of beverages like coffee tea whatever it is. before the test.
Speaker 1
273.45s
That is.
Speaker 1
274.39s
oke oke oke oke madam.
Speaker 0
275.99s
Mm. Okay sir.
Speaker 1
277.05s
okay. you will whatsapp madam.
Speaker 0
279.73s
yes sir. ai will share with you. is this a whatsapp number?
Speaker 1
282.03s
Yes yes yes.
Speaker 0
283.13s
es ok sir. ai vil sherar the details in whatsapp.
Speaker 1
285.81s
Okay okay.
Speaker 0
286.33s
Okay, just send it as soon as possible. Okay. Thank you, sir. Have a good day. Okay, bye.
Speaker 1
288.33s
Okay. Thank you.
Speaker 1
289.59s
Have a good day.