A
Call Intelligence
None with Nivitha — Feb 11, 2026 13:07
Deal Lost
Cold
Call History
2 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Low Performance: Nivitha
Nivitha scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Kannada
Brand Awareness
none
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:20 (20s)
Primary Language
Kannada
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
11 / 0
Rep Longest Monologue
1s
Customer Longest Monologue
0s
Silence Gaps (>2s)
3 (max 6.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:14
Audibility Check
Agent confirms they cannot establish a two-way connection.
Confusion Signals
1
Agent repeatedly asking if audible suggests technical issues or one-way audio.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer did not speak. |
Call Transcript
Click to expand
Speaker 0
0.01s
Bandi.
Speaker 0
1.81s
Hello.
Speaker 0
5.07s
Hello
Speaker 0
11.59s
Hello
Speaker 0
14.35s
Hello sir, am I audible?
Speaker 0
19.59s
Hello