A

Call Intelligence

Sanjay with Nivitha — Jan 24, 2026 11:12

Deal Lost Cold
Customer Sanjay
Phone +918925990963
Rep Nivitha
Team Sales
Date 2026-01-24 11:12
Duration 3:40
Source None

Call History

6 attempts
Total Attempts6
First CallJan 24, 2026
Last CallFeb 14, 2026
Total Talk Time5.7 min
Other RepsBharath Kumar, Bharath Kumar, Bharath Kumar, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
4.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Sanjay. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy N/A
Decision Maker Influencer
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Fair
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 15% into call
Pitch Approach Consultative/Downselling
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 3:40 (220s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 84
Rep Words / Customer Words 482 / 218
Rep Longest Monologue 17s
Customer Longest Monologue 8s
Silence Gaps (>2s) 2 (max 2.4s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price is too high
Reason ennanna oru olive oil namakku vandhu generally thousand nine ninety five. Adhu yaarume vaanga maattaanga.
 price Customer Yes pivot Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
olive oil Rep 1995.00 Committed Discussed as being too expensive (1995 INR) and hard to sell.
aiwo 360 program Rep -- Neutral Suggested as a better alternative to product sales.
cards Rep 7530.00 Other Logistical discussion about handling card-related leads.

Key Moments

3
00:55
Olive Oil Price Critique
Agent identifies that the 1995 INR price point is a barrier to conversion.
01:27
Service Focus Strategy
Strategic shift to prioritize blood tests/services over physical products.
02:41
CRM Data Discrepancy
Identification of a pricing update error in the system (7533 vs 398).

Discovery Questions

2
Q1 who advised you to take ivo card products maan?
Q2 olive oil illaiyaa adhu?

Trust Signals

2
Open discussion of sales difficulties
Sharing lead numbers for follow-up

Resistance Signals

1
Resistance to selling olive oil due to price

Confusion Signals

1
Confusion over pricing updates in the CRM (7533 vs 398)

Topics Discussed

Olive Oil Pricing Lead Distribution Blood Test Services CRM Updates Digital Marketing Feedback

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Standard greeting.
Middle 2 negative Discussion about the difficulty of selling high-priced products.
Closing 3 neutral Agreeing on lead distribution.

Call Transcript

Click to expand
Source File +918925990963 24-1-2026, 11-12-7am.mp3
Transcript +918925990963_24-1-2026,_11-12-7am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19801