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Call Intelligence

Kc Hema Rangaswamy with Nivitha — Feb 12, 2026 13:10

Deal Lost Warm
Customer Kc Hema Rangaswamy
Phone +918925126501
Rep Nivitha
Team Sales
Date 2026-02-12 13:10
Duration 3:42
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 11, 2026
CityChennai

Call History

3 attempts
Total Attempts3
First CallFeb 12, 2026
Last CallFeb 12, 2026
Total Talk Time3.8 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Kc Hema Rangaswamy. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 65% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 3:42 (223s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 74
Rep Words / Customer Words 412 / 288
Rep Longest Monologue 23s
Customer Longest Monologue 15s
Silence Gaps (>2s) 2 (max 4.0s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
master health checkup Rep -- Neutral Suggested due to customer's gut and sleep issues.
master health checkup Customer -- Positive Customer mentioned they were already planning a full body checkup.

Key Moments

4
00:27
Surgery Disclosure
Customer reveals Polycystectomy and subsequent diabetes, setting the medical context.
00:52
Sleep Quality Admission
Customer admits sleep is 'extremely bad', allowing rep to link gut health to sleep.
02:27
Preventive Care Pitch
Rep defines AIWO's value proposition using the cancer analogy.
03:12
Master Health Checkup Intent
Customer confirms she is already planning a full body checkup, indicating high intent.

Discovery Questions

5
Q1 Unga concern enna ma'am?
Q2 Ungaloda sleep routine eppadi irukkunnu therinjukkalaama?
Q3 Diabetes level enna ma'am ungalukku?
Q4 Medications ethanai month-aa eduthuttu irukkeenga?
Q5 Ungal age enna ma'am?

Trust Signals

3
Sharing specific weight (92kg)
Admitting to poor medication adherence
Describing sleep issues as 'extremely bad'

Enthusiasm Signals

1
Asking 'adhukku enna pannalaam?' (what can be done for that?)

Confusion Signals

1
Repeated 'Hello' at the end due to audio issues

Topics Discussed

Surgery recovery Diabetes management Weight loss Gut health Sleep hygiene Preventive care Master Health Checkup

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but brief.
Discovery 2 neutral Very transparent about health struggles and failures (not taking meds).
Pitch 3 neutral Listened to the preventive care explanation.
Closing 4 neutral Call quality dropped, leading to 'Hello' repetitions.

Call Transcript

Click to expand
Source File +918925126501 12-2-2026, 1-10-18pm.mp3
Transcript +918925126501_12-2-2026,_1-10-18pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #19800