A
Call Intelligence
Ashok with Nivitha — Feb 12, 2026 14:44
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Ashok. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Ashok.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:15 (15s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
18 / 12
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcare services | Rep | -- | Neutral | Introduction |
Key Moments
200:07
Brand Introduction
Rep identifies as being from IO Healthcare.
00:13
Customer Acknowledgement
Customer says 'Naan call panreenga Madam' (I will call/I am calling), leading to a quick end.
Topics Discussed
Identity Verification
Company Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Ending | 2 | neutral | Customer acknowledges and call ends. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
1.39s
Hello
Speaker 1
2.63s
Hello
Speaker 0
3.23s
Aa hi sir, is this Ashok?
Speaker 1
5.97s
Yes sir, yes madam.
Speaker 0
7.05s
So this is Nivitha from IO Healthcare.
Speaker 1
11.01s
Symo Health Care-ungala?
Speaker 0
12.07s
Aa
Speaker 1
13.21s
Naan call panreenga Madam.
Speaker 0
14.11s
Okay sir thank you.