A
Call Intelligence
None with Nivitha — Feb 10, 2026 13:01
Deal Lost
Hot
Call History
11 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
11
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Frustrated
Budget Sensitivity
High
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:22 (82s)
Primary Language
English
Code Switching
None
Total Speaker Turns
30
Rep Words / Customer Words
118 / 134
Rep Longest Monologue
8s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Service/Urgency
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of communication
i didn't get any information from your side.
|
service | Customer | Yes | apology | Average |
|
Urgency/Delay
my patients will be left without medicines. Why don't you understand?
|
timeline | Customer | Yes | empathy | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| venugopal's medicines | Customer | -- | Other | Procurement of specific medicines for the customer's patients. |
Key Moments
200:37
Customer's 'Why don't you understand?' outburst.
Highlights the critical nature of the supply chain delay and customer's high stress level.
01:11
Customer asks for discounts.
Indicates that despite frustration, the customer is ready to purchase if the price is right.
Discovery Questions
3
Q1
have you already received the products from Venugopal sir?
Q2
this is the first time you are getting from ivo ma'am or else earlier you got the product?
Q3
from where did you get the product from earlier?
Trust Signals
1
Directly asking for pricing/discounts
Resistance Signals
2
Why don't you understand?
i didn't get any information from your side
Confusion Signals
1
Confusion over the transition from Ad Pro to AIWO
Topics Discussed
Product Delivery
Dr. Venugopal
Patient Medicine Shortage
Discounts
Ad Pro vs AIWO
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Complains about lack of information. |
| Middle | 2 | neutral | Explains patients are without medicine and getting annoyed. |
| Closing | 3 | neutral | Asks for discounts and expects a callback. |
Call Transcript
Click to expand
Speaker 1
0.83s
Hello.
Speaker 0
1.05s
Hello
Speaker 1
1.99s
aa yes ma'am
Speaker 0
3.15s
i didn't get any information from your side.
Speaker 1
5.29s
Ma'am, just wanted to know whether you have already received the products from Venugopal sir?
Speaker 0
10.95s
No.
Speaker 1
11.91s
no. this is the first time you are getting from ivo ma'am or else earlier you got the product?
Speaker 0
16.21s
No no earlier earlier I got from Ad Pro not from IO.
Speaker 1
20.09s
from where ma'am?
Speaker 0
22.11s
Sorry tomake.
Speaker 1
23.17s
from where did you get the product from earlier?
Speaker 0
26.77s
earlyar doctor renugopal yus tu send it thru adbro.
Speaker 1
30.19s
okay ma'am. so just wanted to know whether he will be sending the products or we just wanted to purchase from our side sir. our side ma'am.
Speaker 0
37.71s
So I have to get the products otherwise my patients will be left without medicines. Why don't you understand?
Speaker 1
41.61s
Understood ma'am understood ma'am sorry for this wanted to confirm whether you are taking the product from Venugopal sir that's it ma'am. Sorry I understood ma'am completely.
Speaker 0
44.25s
Okay.
Speaker 0
48.23s
Yes.
Speaker 0
49.31s
They they are Venugopal's products but I have to I have to deliver it to my patients who've been waiting for so long.
Speaker 1
53.41s
to deliver
Speaker 1
56.39s
okay sorry.
Speaker 0
56.79s
to be in the tenth and doctor left on the first. okay. so any time that the patients have are without medicines. they are getting very very annoyed.
Speaker 1
64.61s
we are getting very very
Speaker 1
66.71s
Okay.
Speaker 0
67.01s
Okay.
Speaker 0
67.49s
so that's the reason I contacted you and I wanted a
Speaker 0
71.69s
aa it wanted discount what discount you are giving and all that.
Speaker 1
74.97s
That is okay ma'am. I understood completely ma'am. I will let you know when. More questions ma'am. That's okay. Yeah sure. I will call you back ma'am. Bye.
Speaker 0
77.97s
Please please.
Speaker 0
80.39s
I will call you back ma'am.
Speaker 0
82.01s
Thanks.