A
Call Intelligence
Mrs Sulagna Ray with Nivitha — Feb 10, 2026 11:50
Deal Lost
Hot
Call History
11 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Mrs Sulagna Ray. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
11
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Professional
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Operational/Transactional
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:31 (31s)
Primary Language
English
Secondary Language
Bengali-accented English
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
52 / 58
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 0.8s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified items (quantity 30-50) | Customer | -- | Other | Customer requesting a specific quantity for an urgent requirement. |
Key Moments
300:07
Quantity Specification
Customer increases requirement from 30 to 50 units.
00:16
Identity Disclosure
Customer identifies as being from Apollo Hospitals Information Center, indicating a B2B relationship.
00:25
Urgency Statement
Customer emphasizes the high priority of the request.
Discovery Questions
1
Q1
yor gud nem maam?
Trust Signals
3
Directly addressing rep by name
Sharing screenshots
Providing full professional credentials
Topics Discussed
Order Quantity
Dispatch Coordination
Contact Information
Urgency
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly addressing the task. |
| Middle | 2 | neutral | Specifying quantity requirements. |
| Closing | 3 | neutral | Thanking the rep but emphasizing urgency. |
Call Transcript
Click to expand
Speaker 0
1.19s
hello nivita
Speaker 1
2.09s
Aa yes ma'am.
Speaker 0
2.91s
Let me send you the screenshot.
Speaker 1
3.23s
Left side
Speaker 1
4.67s
Ya okay maam. I have shared to the dispatch team maam.
Speaker 0
5.91s
So
Speaker 0
7.33s
nau nau ai vant ol dat is tharti.
Speaker 1
10.71s
Okay.
Speaker 0
10.95s
at least I need fifty of them.
Speaker 1
13.13s
oke maam. oke andrestud. yor gud nem maam?
Speaker 0
16.77s
Mrs Sulagna Ray Apollo Hospitals Information Center West Bengal Asansol.
Speaker 1
21.31s
es ok maam. aal aas me dispaarch re maam and let you kanfarm tha inpharmeshan ok.
Speaker 0
25.93s
please do so. thank you. it's very urgent ma.
Speaker 1
26.65s
Thank you.
Speaker 1
28.15s
yaa okay maam understood maam.
Speaker 0
29.97s
oke. thank you so much.
Speaker 1
30.99s
Bye ma'am.