A
Call Intelligence
None with Nivitha — Feb 10, 2026 11:34
Deal Lost
Warm
Call History
11 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
11
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Transactional
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2b
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
10% into call
Pitch Approach
Problem-solving
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
3:06 (186s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
46
Rep Words / Customer Words
342 / 218
Rep Longest Monologue
16s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 36.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Technical
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Discount too low
at least twenty five to thirty percentma... I should get 30% then I will do because mine is a long term business
|
price | Customer | Yes | escalation/deferral | Good |
|
App limitation
Your app is not taking fifty. It's only taking thirty containers.
|
technical | Customer | Yes | workaround | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Customer | -- | Interested | Customer wants 50 containers; app only allows 30. |
Key Moments
300:22
Discount Negotiation
Customer sets a hard anchor of 25-30% discount.
01:20
App Limitation Complaint
Customer reveals she wants 50 containers but the app is blocking her, showing high intent.
02:30
Manual Order Solution
Agent solves the technical friction by offering to process the order manually.
Discovery Questions
3
Q1
can you share the product details ma'am?
Q2
whether you can prepay it or is it an advance payment?
Q3
how many containers you need and how much discount you need?
Trust Signals
2
Mentions long-term business relationship
Willing to make advance payment
Enthusiasm Signals
1
Wants to increase order from 30 to 50 containers
Resistance Signals
2
Refusal of full prepayment
Dissatisfaction with 10-15% discount offer
Confusion Signals
1
Confusion over COD vs Prepaid terms
Topics Discussed
Bulk discounts
App technical issues
Payment terms (COD vs Advance)
Order volume (50 containers)
Manual order processing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics. |
| Negotiation | 2 | neutral | Insisting on 30% discount and complaining about app limits. |
| Closing | 3 | neutral | Agrees to send details via message. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.89s
enivichu share this share this screenshot.
Speaker 0
1.99s
Aa
Speaker 0
3.55s
a yes ma'am. i have seen that. so can you share the product details ma'am? i will order it from my side so that you will get a discount ma'am.
Speaker 1
9.11s
so that you will get a discount.
Speaker 1
11.23s
vaat aas di dishaan maa aai vud get?
Speaker 0
13.75s
so from our side we can give you ten percent discount but I will ask from my team whether we can make it for a higher fifteen percent ma'am.
Speaker 1
22.09s
at least twenty five to thirty percentma.
Speaker 0
24.79s
twenty five lakhs with me. you can send the products ma'am. okay based on the products only we can give the offers.
Speaker 1
30.49s
ai vil send da screenshot of da products vich ai v ordered.
Speaker 0
33.05s
ya ya shyor maam. so if you please from our side i will check with my team and let you know about the offer alon maam okay.
Speaker 1
34.55s
So,
Speaker 1
39.29s
ok and it will be like cash on delivery.
Speaker 0
42.87s
cash on delivery. no prepaid ma'am.
Speaker 1
44.45s
Okay.
Speaker 1
46.79s
sorry, kam again?
Speaker 0
47.85s
prepaid prepaid. prepaid masking maam.
Speaker 1
51.79s
aayi vim gets you kam agen.
Speaker 0
53.07s
no ma'am whether you can prepay it or is it an advance payment?
Speaker 1
58.19s
ai kyaan mek en advaans peyment bat naat da phul amaunt.
Speaker 0
61.85s
okay ma'am. so no issues. i will ask with my team and let you know in five minutes.
Speaker 1
64.57s
I mean I should get 30% then I will do because mine is a long term business with you. It's not a short term business.
Speaker 0
71.35s
okay ma'am. I understood. so whether you have
Speaker 0
74.07s
Already supplements karamaarundhu.
Speaker 1
74.69s
Because you are you are giving options only for thirty containers. I need uh I need at least fifty of them. But I'm get I can only book for thirty containers. So there I lose na.
Speaker 0
86.73s
Okay. So you want
Speaker 1
87.71s
I'm only getting I can only order for thirty. They are not taking fifty. Your app is not taking fifty. It's only taking thirty containers.
Speaker 0
93.71s
Only taking 30 containers.
Speaker 0
95.41s
If you want we can make it as 50 also ma'am.
Speaker 1
98.89s
oke oke
Speaker 0
98.97s
Okay.
Speaker 0
100.81s
bi der on lain ok. jas bi dont diskanekt. jas ok maam. ok.
Speaker 0
106.99s
Okay just be there.
Speaker 0
144.11s
not showing that is no ma'am we will make the order from our side ma'am we can place the order from our side.
Speaker 1
145.57s
Hello Ma'am
Speaker 0
150.41s
okay if you want fifty containers just send me the supplements alone so that I will make the order for you. not from the website.
Speaker 1
156.15s
I'm writing I'm writing the names and sending it to you.
Speaker 0
160.55s
Yeah yeah how many containers you need and how much discount you need just mention it I'll share with the dispatch team and let you know about the discount alone ma'am. Okay and COD fully I don't know whether they will be like they will give you for fully COD but a prepayment amount of advance may have to be paid ma'am.
Speaker 1
168.81s
and COD
Speaker 0
176.67s
okey.
Speaker 1
177.31s
oke wait hold on oke disconnect i am sending you.
Speaker 0
180.43s
ya ya shyor maam. so ai vil kaal yu baak in mor 10 minits ok.
Speaker 1
184.03s
Okay okay.
Speaker 0
184.45s
just share me the details ma'am.