A
Call Intelligence
None with Nivitha — Feb 10, 2026 11:29
Deal Lost
Warm
Call History
11 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
70.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2High-Value Deal Lost: ₹78,000
Nivitha lost a ₹78,000 deal with None. Immediate review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹78,000
Calls Before Closure
11
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Kannada
Brand Awareness
Existing User
Brand Sentiment
Neutral/Transactional
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
other
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:40 (40s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
23
Rep Words / Customer Words
58 / 64
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Discount
so what is the discount i would get or else i will need to cancel the order?
|
price | Customer | Yes | information gathering | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medicines (cart) | Customer | 78000.00 | Price_Sensitive | Customer has an order worth 78,000 in the IO app. |
Key Moments
200:14
High-value order mention
Customer reveals a 78,000 INR order, making this a high-priority lead.
00:22
Rep requests screenshot
Moves the high-stakes negotiation to a trackable channel (WhatsApp).
Trust Signals
1
Willingness to share screenshot on WhatsApp
Resistance Signals
1
Threat to cancel order if discount is not provided
Topics Discussed
Order Discount
App Order Verification
WhatsApp Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and identifying. |
| Middle | 2 | neutral | Demanding discount with a threat to cancel. |
| Closing | 3 | neutral | Agreed to send screenshot and ended politely. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello?
Speaker 1
0.43s
Hello
Speaker 0
1.77s
ya, i am calling from west bengal.
Speaker 1
2.37s
College of
Speaker 1
4.01s
Okay Ma'am tell me this is Nivitha from IO.
Speaker 0
5.61s
Yes, you are from IO, right?
Speaker 1
8.41s
yes ma'am.
Speaker 0
9.53s
So in my in my IO app, I have ordered some medicines.
Speaker 1
14.11s
Okay.
Speaker 0
14.41s
which comes around 78,000.
Speaker 1
16.95s
okay.
Speaker 0
17.97s
so what is the discount i would get or else i will need to cancel the order?
Speaker 1
22.07s
you need a discount. can you please share your screenshot ma'am?
Speaker 0
26.49s
chalo.
Speaker 1
26.49s
WhatsApp number.
Speaker 0
28.17s
Is this the WhatsApp number ma'am?
Speaker 1
28.21s
Aa check with me team-maa naa video-maa.
Speaker 1
32.17s
yes yes ma'am the same number.
Speaker 0
33.71s
yaggu nimma?
Speaker 1
34.79s
Nivita Ma'am.
Speaker 0
36.07s
nee dikha okay thanks so much.
Speaker 1
37.37s
Thank you ma'am. Bye have a good day.
Speaker 0
38.79s
Thank you.
Speaker 0
39.83s
Thank you.