A
Call Intelligence
Naseem Ahmed with Nivitha — Feb 09, 2026 15:49
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Naseem Ahmed.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Naseem Ahmed. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Naseem Ahmed. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:27 (28s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
38 / 2
Rep Longest Monologue
7s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:11
Company Identification
Agent identifies as calling from IO support team.
00:27
Call Termination
Call ends abruptly after checking for comfort/audibility.
Resistance Signals
1
Lack of verbal response to identity verification
Confusion Signals
1
Audio/Connection issues implied by repeated 'Hello'
Topics Discussed
Identity verification
Audio clarity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer only says 'Hello' and 'Comfortable'. |
Call Transcript
Click to expand
Speaker 0
1.95s
Hello
Speaker 0
4.11s
Hello.
Speaker 0
6.13s
Sir is this Naseem Ahmed?
Speaker 0
9.73s
Hello
Speaker 1
9.81s
Hello.
Speaker 0
11.71s
Sir I am calling from IO support team.
Speaker 0
16.05s
Aa, just write and we'll talk with you sir.
Speaker 0
22.75s
Hello Sir, main audible.
Speaker 0
25.87s
Namma
Speaker 1
27.19s
Comfortable