A
Call Intelligence
Ozis Kumar with Nivitha — Feb 02, 2026 11:49
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 3.0/10 on call with Ozis Kumar. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Ozis Kumar. Coaching opportunity.
Poor Objection Handling: Nivitha
Nivitha handled only 0% of 2 objections on call with Ozis Kumar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English (limited proficiency)
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unconfirmed
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:56 (56s)
Primary Language
English
Secondary Language
Hindi/Kannada (Inferred from phonetics)
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
98 / 42
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
source_validity
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not initiate inquiry
ai don't know hu hu inisiteted dis van.
|
source_validity | Customer | No | re-explanation | Poor |
|
Lack of understanding
No no no ma'am. I I did not understand.
|
product_fit | Customer | No | dismissal | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Confused | Initial inquiry follow-up. |
Key Moments
200:23
Customer denies initiating inquiry
Critical failure point where the lead's validity is questioned.
00:49
Final rejection
Customer explicitly states he does not understand, leading to the end of the call.
Discovery Questions
2
Q1
when are you planning for the test sir?
Q2
Do you have any idea of taking a health diagnostics, sir?
Resistance Signals
2
ai don't know hu hu inisiteted dis van
No no no ma'am. I I did not understand.
Confusion Signals
1
vaat is dyaat vaat is dyaat la point?
Topics Discussed
IO 360 Test
Master Health Checkup
Lead Source Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Acknowledges the call. |
| discovery | 2 | neutral | Questions who initiated the inquiry. |
| closing | 3 | neutral | States he does not understand and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.97s
Hello.
Speaker 0
1.85s
Hello, Ozis Kumar.
Speaker 1
3.27s
Yeah.
Speaker 0
4.05s
Sir good morning this is Nivetha from IO.
Speaker 1
6.97s
Okay.
Speaker 0
7.79s
We received an inquiry for IO three sixty test.
Speaker 1
11.63s
three sixty.
Speaker 0
12.79s
Three sixty sir.
Speaker 1
14.31s
Okay.
Speaker 0
14.87s
it is a master health checkup.
Speaker 0
18.11s
so main when are you planning for the test sir? program?
Speaker 1
23.27s
ai don't know hu hu inisiteted dis van.
Speaker 0
26.97s
Sorry sir.
Speaker 1
27.99s
Who initiated?
Speaker 0
29.41s
aa virajath inquiry from kumar sir.
Speaker 1
33.49s
vaat is dyaat vaat is dyaat la point?
Speaker 0
35.45s
so basically its a master health checkup sir.
Speaker 1
38.75s
No no.
Speaker 0
39.19s
Sorry.
Speaker 1
40.53s
ok deewan
Speaker 0
40.55s
Okay, do you want any any health related goals or else anything like health diagnostics? Do you have any idea of taking a health diagnostics, sir?
Speaker 1
49.47s
No no no ma'am. I I did not understand.
Speaker 0
50.57s
Okay.
Speaker 0
51.87s
so okay if you have anything in future just give a call back regarding this okay.
Speaker 1
54.91s
Okay. Yes sir.
Speaker 0
55.97s
haav e buddhi saar.
Speaker 1
55.99s
Hello.