A
Call Intelligence
None with Nivitha — Feb 19, 2026 12:16
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
N/A
Lead Type
other
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:07 (67s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
98 / 74
Rep Longest Monologue
6s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
300:05
Job Inquiry
Caller clarifies they are looking for a job vacancy, changing the nature of the call from sales to HR.
00:42
Greeting Error
Both parties say 'Good night' at 12:16 PM, indicating a possible script error or linguistic slip.
00:57
Experience Disclosure
Caller mentions 6 months of pharmacy experience for a counselor role.
Discovery Questions
3
Q1
what position you are searching for?
Q2
du yu haav eni ekspeeryans in da seen phild?
Q3
How long you be working sir?
Trust Signals
2
Willingness to share resume
Direct answers about experience
Confusion Signals
1
Confusion regarding 'good night' greeting at 12:16 PM
Topics Discussed
Job Vacancy
Resume Submission
Health Care Counselor Role
Pharmacy Experience
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for job vacancies. |
| Middle | 2 | neutral | Providing experience details. |
| Closing | 3 | neutral | Thanking the agent. |
Call Transcript
Click to expand
Speaker 1
0.31s
Hello.
Speaker 0
0.87s
Hello.
Speaker 1
1.99s
Hello, is this?
Speaker 0
2.63s
guḍ mōrning dis is nivītā phram āy vōṁ.
Speaker 1
5.27s
is there any job vacancy right now?
Speaker 0
8.61s
aa you can share your resume to iot hr@io.com sir.
Speaker 1
13.81s
okay. appo did you mention it in chrome?
Speaker 0
19.35s
Sorry sir.
Speaker 1
20.51s
did you mention that in your profile like in your chrome website?
Speaker 0
26.67s
Might be sir. I just wanted to know what position you are searching for?
Speaker 1
31.13s
aa like health care counselors.
Speaker 0
35.47s
okay sir. is your mobile number?
Speaker 1
38.23s
ya okay.
Speaker 0
39.05s
yaa okay sir last mein manager to contact you regarding this okay.
Speaker 1
42.97s
Hello good night.
Speaker 0
42.97s
Hello good night.
Speaker 1
44.83s
I'm a goth king.
Speaker 0
46.25s
okey. du yu haav eni ekspeeryans in da seen phild?
Speaker 1
49.77s
aa I worked in pharmacy.
Speaker 0
52.03s
Okay.
Speaker 1
53.39s
That's the only experience I have.
Speaker 0
55.51s
How long you be working sir?
Speaker 1
57.83s
aa it's a six months.
Speaker 0
59.69s
okay. okay sir. i will share your details with the concerned department. they will call you back starting this. okay?
Speaker 1
65.75s
Okay.
Speaker 0
66.35s
thank you sir. have a good day.