A
Call Intelligence
Sanjay with Nivitha — Feb 04, 2026 15:37
Deal Lost
Cold
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Sanjay. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Sanjay.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
53% into call
Pitch Approach
Reference to previous enquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:16 (17s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
18 / 14
Rep Longest Monologue
2s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Wrong time
No no no. Can you text me?
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Negative | Reference to an enquiry made by the customer. |
Key Moments
100:11
Customer interruption
Customer stops the sales pitch immediately, indicating they are unavailable to talk.
Resistance Signals
2
No no no
Can you text me?
Topics Discussed
DEXA scan
Communication preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds to name identification. |
| Pitch | 2 | neutral | Interrupts to ask for a text instead of a call. |
Call Transcript
Click to expand
Speaker 0
1.35s
Hello.
Speaker 1
3.01s
hello
Speaker 0
3.59s
Is this Sanjay?
Speaker 0
5.49s
this is nimitha from iwo.
Speaker 1
8.35s
Hello.
Speaker 0
9.09s
aa there is an enquiry for DEXA scan.
Speaker 1
11.55s
No no no. Can you text me? Yeah yeah sure sure.
Speaker 0
15.39s
ya ya shur.