A
Call Intelligence
Shilpa Mehta with Nivitha — Feb 14, 2026 13:05
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
2Poor Objection Handling: Nivitha
Nivitha handled only 0% of 2 objections on call with Shilpa Mehta.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Shilpa Mehta. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
31% into call
Pitch Approach
Educational/Differentiation
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:22 (143s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
32
Rep Words / Customer Words
248 / 112
Rep Longest Monologue
26s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Intent
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of Intent
I'm just curious about it. I'm not booking it.
|
intent | Customer | No | ignore and pitch | Poor |
|
Already doing this
I take herbal supplements. I make lifestyle changes. I'm already doing...
|
product_fit | Customer | No | feature pushing | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | The core product the lead inquired about. |
Key Moments
300:23
Initial Resistance
Customer sets a hard boundary that they are not looking to buy, only curious.
01:27
Lifestyle Disclosure
Customer reveals they are already highly proactive, which should have triggered a more advanced pitch.
02:16
Call Termination
Customer shuts down the conversation entirely, indicating the sales approach failed to provide value.
Discovery Questions
3
Q1
do you know what ivo does ma'am basically?
Q2
hav yu darn eni kaint of bled helth shekaps ar eni kaint of bled test?
Q3
you are from which place ma'am?
Resistance Signals
4
I'm not committing to anything
I'm not booking it
I'm already doing [lifestyle changes]
This line is not going to work
Confusion Signals
2
dis is what?
I don't know what Ivo is
Topics Discussed
Preventive Care
AIWO 181 Blood Test
Lifestyle Modification
Supplements
Advanced Blood Markers (C-peptide, HSCRP)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the inquiry. |
| Discovery | 2 | neutral | Repeatedly clarifies she is not booking anything. |
| Pitch | 3 | neutral | States she already does everything the agent is describing. |
| Closing | 4 | negative | Abruptly ends the call stating the pitch 'is not going to work'. |
Call Transcript
Click to expand
Speaker 1
1.29s
hello
Speaker 0
1.69s
Hello.
Speaker 1
3.15s
aamaa mj shilpaa.
Speaker 0
5.53s
ya
Speaker 1
6.31s
this is nivitha from i o help maam.
Speaker 0
9.43s
dis is what?
Speaker 1
10.55s
aa it's a preventive care. the regional enquiry regarding i o one eight one blood test.
Speaker 0
15.85s
o ya.
Speaker 1
16.91s
so we have mentioned in the form we doing the health checkups like regularly ma'am.
Speaker 0
23.93s
Yeah, no, I was just curious about this. I mean, I'm not committing to anything.
Speaker 1
29.27s
parinam according here you properly.
Speaker 0
31.89s
iya
Speaker 0
33.99s
Hang on. I'm not I'm I'm just curious about it. I'm not booking it.
Speaker 1
39.47s
okay. do you know what ivo does ma'am basically? have you ever heard about ivo?
Speaker 0
44.77s
No.
Speaker 1
45.67s
Uh it's a preventive care ma'am. Uh basically if you are taking a diagnostic or any test outside the in other hospitals right? They used to recommend what and all medications you have to take but they won't recommend what you have to do for a prevention prevention okay that is what we do.
Speaker 1
62.09s
So we will analyze you completely and we'll be recommending you what and all supplements you have to take and what kind of food you have to take and what kind of lifestyle modification you have to do. This is what I O does ma'am.
Speaker 1
73.53s
hav yu darn eni kaint of bled helth shekaps ar eni kaint of bled test?
Speaker 0
79.75s
Yeah, yeah, I'm very healthy and I'm very health conscious, so I do, you know, if I do a blood test, then obviously...
Speaker 1
87.93s
Okay.
Speaker 0
87.97s
Okay. I get my urinary doctor, you know, I take herbal supplements. I make lifestyle changes. I'm already doing...
Speaker 1
96.13s
Okay.
Speaker 0
96.21s
Okay.
Speaker 1
97.37s
so you have any idea of coming to ivo for what we do? you are from which place ma'am?
Speaker 0
103.57s
But I I I don't know what Ivo is, so I don't know. I was just inquiring, that's all.
Speaker 1
108.43s
okay ma'am.
Speaker 0
109.05s
So it's more than the average blood test, is it?
Speaker 1
114.05s
Uh it's not a it's not a more than average ma'am, it's a comprehensive test. So what all outside they cover right? Uh we cover like which they don't cover right? We will be doing some advanced test also, blood test also. Like C-peptide, H. S. C. R. P. usually they won't cover. But we used to cover it.
Speaker 1
132.87s
and omega and all other side labs they won't cover.
Speaker 0
136.73s
I'm sorry, but this line is not going to work.
Speaker 1
142.37s
Hello.