A
Call Intelligence
Sanjeet with Nivitha — Feb 11, 2026 14:11
Deal Closed
Cold
Call History
6 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
10.0%
Personalization
10.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Healthy Vit D3 60000 IU Capsules 4'S
Deal Value
₹300
Purchase Date
Feb 17, 2026
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Existing Relationship
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
rapport_building
Opening Quality
N/A - Non-sales call
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:47 (47s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
22
Rep Words / Customer Words
38 / 74
Rep Longest Monologue
3s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:11
Password Sharing
Indicates a high level of trust or familiarity between the speakers.
00:35
Number Retrieval
The agent successfully provides the contact information requested.
Trust Signals
2
Sharing phone password
Asking for personal favor
Topics Discussed
Phone password
Contact retrieval
Harish's phone number
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Urgent request for a favor. |
| Middle | 2 | neutral | Getting phone number details. |
| Closing | 3 | positive | Thankful for the help. |
Call Transcript
Click to expand
Speaker 1
0.83s
Hello
Speaker 0
1.57s
Hello
Speaker 1
2.65s
Aa Sangeeth boluren.
Speaker 0
3.99s
sanjay just do me a favor okay. my oppo phone is there right oppo phone black color with keja.
Speaker 1
10.71s
Ya ya ya.
Speaker 0
11.31s
Take then phone and put the password as zero zero zero zero zero okay.
Speaker 1
17.03s
Zero zero zero zero zero.
Speaker 0
18.71s
Okay full zero aa in that call s.p.nna.
Speaker 1
20.09s
Aa
Speaker 0
22.71s
I would have received a call named Haresh.
Speaker 1
26.37s
Aa haa, just tell his number.
Speaker 0
26.77s
Just tell his number Harish Harish something Harish two or something.
Speaker 1
30.27s
Aa adhu
Speaker 1
31.83s
Aa adhishtu.
Speaker 0
32.89s
Aa ya ya, tell the number.
Speaker 1
35.07s
triple nine four zero.
Speaker 0
36.95s
Triple nine, one second, triple nine four zero.
Speaker 1
39.03s
Slipper
Speaker 1
41.19s
Onnu dabbal nain zero nain.
Speaker 0
44.17s
Okay fine fine thanks.
Speaker 1
45.97s
Ya ya.
Speaker 0
46.49s
Bye bye.