A
Call Intelligence
Pali Gowda with Nivitha — Feb 17, 2026 15:55
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Pali Gowda. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:45 (45s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
84 / 32
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already completed checkup
I got it done recently. I got it done day before.
|
time | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Rep asking if the customer has done one recently. |
Key Moments
200:11
Context Setting
Rep links the call to the customer's specific form entry, establishing legitimacy.
00:38
Disqualification Point
Customer reveals she had a master health checkup 'day before', effectively ending the sales opportunity for the current cycle.
Discovery Questions
3
Q1
do you have any specific health goal or any health concerns ma'am?
Q2
du yu haav eni aidiyaa aaf teking eni blad test?
Q3
recently when did you did your master health checkup for yourself?
Trust Signals
1
Directly answered questions about recent medical history
Resistance Signals
2
Short, one-word answers
Stated she just finished a checkup (valid reason for no immediate need)
Topics Discussed
Annual health checkups
Health goals
Blood tests
Recent master health checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Discovery | 2 | neutral | Direct answers, no emotional engagement. |
| Closing | 3 | neutral | Quick and polite exit. |
Call Transcript
Click to expand
Speaker 0
0.91s
Hello.
Speaker 1
0.93s
hello. hello.
Speaker 0
2.73s
aa sir maam idhu paligowda.
Speaker 1
5.39s
Yeah.
Speaker 0
6.09s
dis is nivitha from i o health care.
Speaker 1
10.75s
Okay.
Speaker 0
11.73s
um there is an enquiry regarding i o health ma'am. and you have mentioned like we will be doing the health checkups annually right?
Speaker 1
20.05s
Yeah yeah.
Speaker 0
20.73s
I just wanted to know do you have any specific health goal or any health concerns ma'am?
Speaker 1
26.01s
nathing like that.
Speaker 0
28.71s
oke maam. du yu haav eni aidiyaa aaf teking eni blad test?
Speaker 1
32.73s
ya ya.
Speaker 0
33.67s
Yeah, just wanted to know, recently when did you did your master health checkup for yourself?
Speaker 1
38.01s
I got it done recently. I got it done day before.
Speaker 0
40.11s
Perfect done.
Speaker 0
41.91s
Okay Ma'am.
Speaker 1
43.07s
ya.
Speaker 0
43.33s
okay right thank you ma'am.
Speaker 1
44.85s
Thank you.