A
Call Intelligence
None with Nivitha — Feb 10, 2026 11:04
Deal Lost
Cold
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
12% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:04 (65s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
102 / 38
Rep Longest Monologue
11s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 11.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Availability
Paalagadai irukkaa service?
|
logistics | Customer | Yes | direct verification | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Follow up on a previous enquiry. |
Key Moments
200:13
Location Inquiry
Customer asks about service in Palakkad, which becomes the deciding factor for the call.
00:53
Service Confirmation
Agent confirms service is unavailable, effectively ending the sales opportunity.
Discovery Questions
3
Q1
IO one eighty one blood test enquiry pannirundheengala sir?
Q2
Service eduthaachaa sir?
Q3
Just give me the pin code sir I will check.
Trust Signals
1
Customer provides exact pincode for verification.
Resistance Signals
1
No no no no chance (regarding coming to Chennai).
Topics Discussed
Blood test enquiry
Service location availability
Pincode verification
Travel to Chennai
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Discovery | 2 | neutral | Customer asks if service is available in Palakkad. |
| Closing | 3 | neutral | Customer accepts that service is not available and has no plans to visit Chennai. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
1.33s
Hello
Speaker 0
2.55s
Aa sir, ithu Kumar.
Speaker 1
4.27s
Aa
Speaker 0
4.89s
So this is Nivitha from IO support team.
Speaker 1
7.61s
Aa.
Speaker 0
8.67s
Aa sir, IO one eighty one blood test enquiry pannirundheengala sir? Service eduthaachaa sir?
Speaker 1
13.41s
Paalagadai irukkaa service?
Speaker 0
15.21s
Sorry sir.
Speaker 1
16.29s
Palakkad-la service irukkaanga.
Speaker 0
18.07s
Okay sir, so future-la enna requirement-la irukku? Just you give a call back sir, okay.
Speaker 1
22.49s
Illa irukku naan ketkira.
Speaker 0
24.13s
Okay sir just give me the pin code sir I will check.
Speaker 1
27.87s
Six seven eight seven zero one.
Speaker 0
29.53s
Six seven eight seven.
Speaker 1
30.91s
Zero one.
Speaker 0
31.69s
Zero one one second sir please stay on line. Zero one zero. Zero one zero.
Speaker 0
47.81s
Nenu problem.
Speaker 0
53.09s
Hello, hello, aa sorry sir, we don't have service, do you have any?
Speaker 1
58.63s
Sari.
Speaker 0
59.95s
Chances of coming to Chennai sir?
Speaker 1
61.77s
No no no no chance.
Speaker 0
62.87s
Okay sir, thank you, have a good day.