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Call Intelligence

Rakshagan Balaji with Nivitha — Feb 21, 2026 10:46

Deal Lost Cold
Customer Rakshagan Balaji
Phone +918680044448
Rep Nivitha
Team Sales
Date 2026-02-21 10:46
Duration 0:04
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 11, 2026
CityChennai

Call History

3 attempts
Total Attempts3
First CallFeb 12, 2026
Last CallFeb 21, 2026
Total Talk Time0.2 min
Rep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
5.0%
Personalization
0.0/10
Technical Quality
0.0/10

Active Alerts

3
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No Rapport or Discovery: Nivitha

Nivitha skipped both rapport building and needs discovery on call with Rakshagan Balaji.

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Low Performance: Nivitha

Nivitha scored 0.0/10 on call with Rakshagan Balaji. Review recommended.

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No Close Attempt: Nivitha

Nivitha did not attempt to close on call with Rakshagan Balaji. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender male
Language Preference Marathi
Brand Awareness low
Brand Sentiment neutral
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker likely_self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type other
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:04 (4s)
Primary Language Marathi
Code Switching None
Total Speaker Turns 2
Rep Words / Customer Words 0 / 2
Rep Longest Monologue 0s
Customer Longest Monologue 2s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Connection
The customer answers the call but the agent is not heard, leading to a failed interaction.

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Customer just says hello.

Call Transcript

Click to expand
Source File +918680044448 21-2-2026, 10-46-22am.mp3
Transcript +918680044448_21-2-2026,_10-46-22am_transcript.json
Ingested 2026-03-01 11:20
Call ID #19786