A
Call Intelligence
Rakshagan Balaji with Nivitha — Feb 12, 2026 13:27
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
10.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Rakshagan Balaji.
Low Performance: Nivitha
Nivitha scored 0.0/10 on call with Rakshagan Balaji. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Rakshagan Balaji. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:04 (4s)
Primary Language
Kannada
Secondary Language
English
Code Switching
Low
Total Speaker Turns
2
Rep Words / Customer Words
0 / 2
Rep Longest Monologue
0s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:01
Customer answers
The lead is reachable and active, but the opportunity is missed due to silence.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is simply answering the phone. |
Call Transcript
Click to expand
Speaker 0
1.19s
Hello.
Speaker 0
3.79s
Hello