A
Call Intelligence
None with Nivitha — Feb 11, 2026 15:07
Deal Lost
Cold
Call History
2 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Nivitha
Nivitha scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Malayalam
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:09 (9s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
3 / 5
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
lack_of_awareness
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recognition
Ayyayyo sorry don't remember.
|
not_interested | Customer | No | Average |
Key Moments
100:07
Customer Rejection
The customer states they don't remember the context, effectively ending the sales opportunity for this call.
Resistance Signals
1
don't remember
Confusion Signals
1
Ayyayyo sorry don't remember
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer is unsure who is calling. |
| ending | 2 | neutral | Customer apologizes but ends the interaction immediately. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello
Speaker 0
0.37s
Aa
Speaker 1
2.47s
Hello.
Speaker 1
6.59s
Hello.
Speaker 0
7.21s
Ayyayyo sorry don't remember.