A
Call Intelligence
Sundaram with Nivitha — Feb 19, 2026 12:53
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
45% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
3:29 (210s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
66
Rep Words / Customer Words
482 / 118
Rep Longest Monologue
17s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently out of station
no I'm not in Chennai right now. I'm currently out of station. I'm returning only on Monday.
|
logistics | Customer | Yes | acknowledge and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Interested | Master health checkup including diabetic, thyroid, liver, and kidney profiles. |
Key Moments
300:38
Customer reveals 20-year diabetic history
Establishes the primary pain point and need for the service.
01:19
Customer reveals age (74)
Allows the agent to adjust the tone and emphasize side effects of long-term medication.
02:53
Logistical objection (Out of station)
Prevents immediate closure but sets up a clear follow-up path.
Discovery Questions
4
Q1
idhana specific ungalukku health concern irukka?
Q2
How long you will be having diabetes sir?
Q3
do you do any kind of precautionary things for overcome diabetes?
Q4
do you plan for any kind of health checkup sir?
Trust Signals
2
Sharing age and 20-year medical history
Confirming regular checkup habit
Enthusiasm Signals
1
Asking for a call back on Monday
Resistance Signals
1
Logistical resistance (out of station)
Confusion Signals
1
Initial brand name recognition (AIWO)
Topics Discussed
Diabetes management
Medication side effects
Preventive healthcare
Comprehensive blood testing
Diet and exercise
Future health risk markers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Shared medical history and age freely. |
| Pitch | 3 | neutral | Listened to the explanation of the comprehensive test. |
| Closing | 4 | positive | Agreed to a follow-up call on Monday. |
Call Transcript
Click to expand
Speaker 0
1.23s
Hello
Speaker 1
1.29s
hello? yes?
Speaker 0
2.39s
Yes.
Speaker 1
4.19s
yes?
Speaker 0
4.79s
saar naan neevitha ayyo health care-la irundhu pesuren.
Speaker 1
7.57s
Engayengu?
Speaker 0
8.47s
ai o e ai dablu o sir.
Speaker 1
10.65s
Okay.
Speaker 0
11.61s
aayu health care-kku enquiry pannirundheengala sir health related services-kku?
Speaker 1
17.17s
maybe I don't know but yes maybe.
Speaker 0
19.73s
you have mentioned like you will be doing your health checkups regularly sir.
Speaker 1
24.65s
Yes.
Speaker 0
25.39s
and idhana specific ungalukku health concern irukka? just want to know or else any idhar health goal idhana irukka sir? to be fit.
Speaker 1
32.41s
diabetes irukku.
Speaker 0
33.97s
Okay sir. So how long you will be having diabetes sir? Evvalavu naal neenga vandhu diagnose pannittu irukkeenga?
Speaker 1
38.71s
about twenty more than twenty years now.
Speaker 0
41.03s
mor den 20 iyars.
Speaker 1
42.57s
yes.
Speaker 0
43.23s
okay, do you do any kind of precautionary things for overcome diabetes?
Speaker 1
48.11s
Hello, Omicron tablet tablet.
Speaker 0
48.15s
No, only tablet tablet tablet.
Speaker 1
51.37s
tablets yes.
Speaker 0
52.67s
okay. appo from where sir ethanai diagnose pannirukkaangala sir ungalukku generally?
Speaker 1
57.07s
Illa vera onnum illa.
Speaker 0
58.35s
okay sir. so we have a comprehensive test. basically i o enna pannanumna it's a preventive case sir. okay. like oru orutharukku orutharukku oru issue varudhu appadinna adhu eppadi vandhu varaama vandhavangalukku eppadi adhai reduce pannalaam or varaama irukkavangalukku eppadi adhai vandhu prevent pannalaam appadindradha i o pannuvom. okay-va?
Speaker 1
64.07s
Okay.
Speaker 1
75.35s
Okay.
Speaker 0
76.23s
aa so ungalukku twenty years what's your age sir?
Speaker 1
79.69s
aam seventy four.
Speaker 0
81.01s
74. So you are taking medications for more than 20 years, right?
Speaker 1
84.41s
Yes.
Speaker 0
85.25s
okay. of course we all know right? medications eduthale namakku vandhu adhulayum oru side effect irukkumnu sollittu.
Speaker 0
91.37s
so what i o does is hello.
Speaker 1
94.51s
yes.
Speaker 0
95.21s
So IO-la enna pannuvomna basically ungalukku completely screen pannittu so adhula irundhu eppadi namma reverse pannalam appadindradhudhaan IO pannuvanga. Basically this is what IO does. Okay. Ippo ungalukku sugar irukkunnu solreengale so idhu kind of sugar-a overcome pannradhukku ennellaam pannalam?
Speaker 1
104.37s
Okay.
Speaker 0
110.41s
vaat kind aaf foods eduthukkalaam? enna kind aaf supplements eduthukkalaam? illa enna kind aaf exercise pannalaam? oru walking-aa? breathing exercise-aa?
Speaker 0
117.91s
appadindradhu doctors will recommend you to overcome from sugar.
Speaker 1
122.53s
okay.
Speaker 0
123.03s
aa do you plan for any kind of health checkup sir? ippo ivo-la edhana panna poren appadindra oru idea irukka sir? kind of master health checkup or basic health checkup?
Speaker 1
132.19s
oh ya em ai do that.
Speaker 0
134.27s
oke vi haav e komprehensive blad test saar.
Speaker 1
137.05s
Hmm.
Speaker 0
137.69s
yuar phram chennai rait?
Speaker 1
139.61s
yes.
Speaker 0
140.17s
idhu vandhu paatheenganna ungalukku diabetic profile, thyroid profile, liver functioning, kidney functioning, cardiac risk markers, not only ippa enna irukkundradhu current seat-a mattum ungalukku analyze pannaama, what you will get in the future?
Speaker 0
152.93s
that we will analyze and adhu base panni adhu eppadi vandhu namma prevent pannalaamndradhu doctors will recommend you and what kind of diet you have to takenu
Speaker 0
161.37s
Dietitian will choose okay.
Speaker 1
163.93s
Okay.
Speaker 0
164.23s
based on your report you will get a toilet chart sir. toilet chart.
Speaker 1
167.27s
thik hai. okay.
Speaker 0
168.47s
oke. so ken vi buk en apointment for a blad dra sar?
Speaker 1
173.97s
uh no I'm not in Chennai right now. I'm currently out of station. I'm returning only on Monday.
Speaker 0
180.71s
Okay.
Speaker 1
182.03s
Yeah.
Speaker 0
182.57s
so when can we plan for the program sir? you are ready to take a blood test so that we can organize for the blood test also sir.
Speaker 1
183.15s
Bank
Speaker 1
188.71s
No no, I you can you can somebody give me a call again on Monday.
Speaker 0
193.23s
ya sure sir. i will share you a sample report for you. have a look at it. like you will get a idea what and all parameters included in that. okay?
Speaker 1
200.67s
Okay.
Speaker 0
201.49s
so that you get a idea. so i'll share the report have a look i'll call you back on monday.
Speaker 1
206.15s
Okay.
Speaker 0
206.73s
okay. have a good day sir. bye.
Speaker 1
207.35s
Have a good day sir. Bye. Thank you.