A
Call Intelligence
None with Nivitha — Feb 02, 2026 16:45
Deal Lost
Cold
Call History
6 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Hindi
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
moderate
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
30% into call
Pitch Approach
product-centric
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
1:19 (79s)
Primary Language
English
Secondary Language
Hindi/Tamil (Inferred from phonetics)
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
138 / 34
Rep Longest Monologue
13s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
no_need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of intent/need
Why I I will take the blood test? ... No madam, right now no no madam.
|
no_need | Customer | No | passive_acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ioh test | Rep | -- | Confused | Complete blood test for biological age and organ health. |
Key Moments
200:50
Customer questions the need for the test.
Pivot point where the lead reveals they are not currently interested or don't remember the inquiry.
01:11
Final refusal.
Customer shuts down the sales attempt.
Discovery Questions
3
Q1
clarify your age please
Q2
ven aar yu goying tu tek da test?
Q3
planning for a blood test or else any health course?
Resistance Signals
2
Why I I will take the blood test?
No madam, right now no no madam.
Confusion Signals
2
What madam?
Why I I will take the blood test?
Topics Discussed
IOH Test
Biological Age
Organ Health
Blood Test Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Answers age question directly. |
| pitch | 2 | neutral | Asks 'Why I will take the blood test?' |
| closing | 3 | neutral | Declines any current requirement. |
Call Transcript
Click to expand
Speaker 0
0.97s
Hello.
Speaker 1
1.89s
Hello.
Speaker 0
3.19s
so good afternoon. this is nivitha from i o wellness center.
Speaker 1
7.91s
Mitchie madam?
Speaker 0
8.87s
kaaling from ai o e ai dabalyu o hel saar.
Speaker 1
12.49s
Okay.
Speaker 0
13.41s
vi risiv in enkvayari digaarding ai o ech.
Speaker 1
19.05s
Okay.
Speaker 0
19.05s
So just wanted to clarify your age please.
Speaker 1
23.55s
thirty four
Speaker 0
24.45s
Okay sir. This I O H tells your chronicle age as well as biological age sir. Your age is thirty four right? So basically I O H helps you to find out the age of your organs sir.
Speaker 1
31.91s
Basically
Speaker 0
37.57s
Okay.
Speaker 1
38.39s
oke.
Speaker 0
38.93s
just wanted to do NRE planning for the day sir.
Speaker 1
42.75s
What madam?
Speaker 0
43.89s
ven aar yu goying tu tek da test? saar blaad test.
Speaker 0
50.01s
Hello.
Speaker 1
50.99s
Why I I will take the blood test?
Speaker 0
54.65s
no sir we received an enquiry for i o h test. so this is a complete blood test.
Speaker 0
61.79s
okay just wanted to know whether you are planning for a blood test or else any health course. any health related diagnostics.
Speaker 1
71.53s
No madam, right now no no madam.
Speaker 0
74.31s
so if you have any requirement just give a call back sir.
Speaker 1
77.69s
Okay madam okay.
Speaker 0
78.29s
Thank you sir.