A
Call Intelligence
None with Nivitha — Jan 23, 2026 12:26
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
7.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
35% into call
Pitch Approach
Feature-heavy
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
hard_decline
Call Structure
Duration
0:59 (59s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
108 / 24
Rep Longest Monologue
10s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price
eighteen. Yes sir 18000.
|
price | Customer | Yes | value stacking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main product of inquiry |
Key Moments
200:21
Price Reveal
The customer reacts to the 18,000 INR price point, which becomes the pivot of the call.
00:33
Value Proposition
Rep attempts to justify the price by listing the comprehensive nature of the test.
Resistance Signals
3
Immediate price inquiry
Repetition of price
Vague closing responses
Confusion Signals
1
Language barrier/Transcription errors
Topics Discussed
IO 181 Blood Test
Pricing
Biomarkers
Consultations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Price Inquiry | 2 | neutral | Repeats the price as if it is high. |
| Closing | 3 | neutral | Ends the call with vague 'sure' without commitment. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.71s
Hello.
Speaker 1
3.11s
Hello. Aa sir good morning.
Speaker 0
4.19s
aa sir good morning this is nivitha from io.
Speaker 1
6.61s
Okay.
Speaker 0
8.09s
Where is the enquiry for IO 181 blood test sir?
Speaker 0
12.97s
main from where are you calling from?
Speaker 1
16.25s
vaat is the kaasthi?
Speaker 0
17.61s
Sorry sir.
Speaker 1
19.19s
what is the price for that?
Speaker 0
21.07s
da prais of aivoo onnu inṭu eiṭīn thauzaṇḍ sar.
Speaker 1
24.99s
eighteen.
Speaker 0
25.91s
Yes sir 18000.
Speaker 0
30.01s
par diskaar niyarli onnaaytti three bayomaarkars.
Speaker 0
33.53s
It is a liver functioning, kidney functioning, cardiac arrest markers, tumor panels, everything will come under this package, sir.
Speaker 0
40.15s
and along with this you will get your doctor consultation nutrition consultation also.
Speaker 1
44.93s
okay.
Speaker 0
45.83s
Okay. So, when are you going to the reserve?
Speaker 1
48.83s
Irfan ko prasna.
Speaker 0
50.47s
eighteen thousand sir.
Speaker 1
52.63s
Bollywood.
Speaker 0
53.43s
Yes sir.
Speaker 1
54.87s
yes.
Speaker 0
56.37s
ya sure sir.
Speaker 1
56.95s
Sir.
Speaker 0
58.51s
Yeah yeah sure.