A
Call Intelligence
None with Nivitha — Feb 17, 2026 16:28
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
4.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
15.00%
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Kannada
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
other
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
65% into call
Pitch Approach
Price-led / Discount-driven
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
customer_thinking
Call Structure
Duration
3:32 (212s)
Primary Language
English
Secondary Language
Kannada/Hindi
Code Switching
Moderate
Total Speaker Turns
66
Rep Words / Customer Words
384 / 218
Rep Longest Monologue
18s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 45.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
High
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Financial/Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No EMI for Bangalore
apaart from chennai there is no emai option.
|
logistics | Customer | Yes | alternative solution (discount) | Good |
|
Price too high for full payment
so full cash payment is seems to be too expensive ma'am.
|
price | Customer | Yes | value stacking / discounting | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Rep | 12325.00 | Positive | Primary product of interest from previous calls. |
Key Moments
400:18
EMI Limitation Disclosure
Agent clarifies EMI is only for Chennai, creating a major hurdle for the Bangalore-based customer.
01:11
Customer's Conditional Commitment
Customer explicitly states they will pay if a discount is provided.
02:25
15% Discount Offer
The turning point where the agent provides a significant price drop to close the deal.
03:15
Commitment to Arrange Funds
Customer confirms intent to buy but needs time to gather the 12,325 INR.
Discovery Questions
4
Q1
Actually you are from which place sir?
Q2
Is it possible to come to Chennai?
Q3
Can you do it like full cash payment is it okay for you?
Q4
When you are planning the test sir?
Trust Signals
2
Repeated interaction with the same agent
Directly asking for a discount as a condition for purchase
Enthusiasm Signals
1
Immediate response to the 15% discount offer
Resistance Signals
2
Refusal to travel to Chennai
Explicit statement that full price is too expensive
Confusion Signals
1
Brief confusion between 15% and 50% discount
Topics Discussed
Gut Microbiome Test
EMI Options
Location Constraints
Discounting
Doctor Consultation
Payment Timelines
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about EMI options. |
| Middle | 2 | neutral | Disappointed by lack of EMI for Bangalore residents. |
| Closing | 3 | positive | Satisfied with the 15% discount offer. |
Call Transcript
Click to expand
Speaker 0
0.11s
Hello
Speaker 1
0.93s
hello
Speaker 0
1.67s
aa sir good afternoon samitha.
Speaker 1
3.97s
aa yes ma'am.
Speaker 0
4.81s
aa yes sir tell me sir
Speaker 1
6.85s
maam, ai aam aalredi ai am taakking vith yu.
Speaker 0
8.73s
Yes sir, yes sir, I know that. They were asking about gut microbiome test for an AMM option, right sir?
Speaker 1
10.07s
Hello.
Speaker 1
13.35s
aa yaa yes ma'am.
Speaker 0
14.43s
aa actually you are from which place sir?
Speaker 1
17.01s
aayam from bengaluru maam.
Speaker 0
18.21s
okay sir. currently we don't have e m i option for the outer cities of chennai sir, apart from chennai.
Speaker 1
24.97s
apaart from chennai there is no emai option. yaa. bikaas vi haav
Speaker 0
25.07s
because
Speaker 0
26.75s
EMI option. Yeah, because we have started right now only the EMI option.
Speaker 1
31.17s
ya
Speaker 0
31.77s
okey so it vil bi laik e kaas vaipping faar ai em e aapsan saar.
Speaker 0
36.55s
so you have to be like to a center.
Speaker 1
39.69s
Yeah.
Speaker 0
39.69s
Is it possible to come to Chennai?
Speaker 1
42.31s
no ma'am, i am not coming to chennai. right now working, i am working in bangalore. if i am staying here only.
Speaker 0
48.67s
okay currently we don't have that option sir. we asked for a link also. it's in they are like uh preparing the things for EMI option sir.
Speaker 1
56.75s
options.
Speaker 1
57.87s
okay.
Speaker 0
58.27s
so can you do it like full cash payment is it okay for you?
Speaker 1
63.11s
so full cash payment is seems to be too expensive ma'am.
Speaker 0
67.07s
understood your questions.
Speaker 1
68.17s
If I get if I get some discount then I am ready to pay ma'am.
Speaker 0
72.25s
okay. okay sir. i will check with my team and let you know about the result. just give me two minutes. stay online.
Speaker 1
77.75s
Okay okay.
Speaker 0
77.75s
alla aasme teams okay.
Speaker 1
79.11s
Okay okay ma'am.
Speaker 0
80.01s
Mitra.
Speaker 1
85.51s
Rado hattigalu rakshin
Speaker 1
137.01s
Haan, theek aahe sir,
Speaker 0
138.61s
Hello
Speaker 1
140.69s
Theek hai sir okay. Haa ma'am.
Speaker 0
141.89s
so as as we discussed with my team
Speaker 1
145.43s
Yeah.
Speaker 0
145.55s
so based on your money concern we can give you fifteen percent discount that is what maximum they can give sir.
Speaker 1
151.87s
15%.
Speaker 0
152.59s
That too like we have to pay it by today or tomorrow sir. Because we won't provide yes we won't provide fifteen percent discount basically we will be giving five percent discount for the existing signs only.
Speaker 1
155.83s
Because
Speaker 1
162.17s
Ma'am right now you are giving only 15% discount. Now you are not giving 50% discount.
Speaker 0
166.43s
No sir 15%
Speaker 1
167.05s
15% you ask me to pay even today tomorrow.
Speaker 0
168.97s
no when you are planning i will i will
Speaker 0
173.31s
ai laasthu the team for the delay payment aalsu. that's not an issue.
Speaker 1
176.51s
oke oke madam.
Speaker 0
177.29s
oke. so pippapparasant discount it vil kam araunt twelv thausant three twenty five saar.
Speaker 1
181.73s
12,000
Speaker 0
183.03s
too three twenty five.
Speaker 1
185.01s
325 with doctor consultation.
Speaker 0
186.97s
with doctor consultation sir.
Speaker 1
189.25s
oke madam.
Speaker 0
189.99s
okey
Speaker 1
191.21s
Okay.
Speaker 0
191.25s
so just wanted to know when you are planning the test sir?
Speaker 1
195.11s
aa. first i will arrange arrange maari maam then i will call you back.
Speaker 0
198.61s
Okay okay sir.
Speaker 1
200.77s
Hello.
Speaker 0
200.77s
so i will share you the details, pricing details alone. so once you like arrange the money just give a call back, okay?
Speaker 1
206.95s
okay ma'am sure.
Speaker 0
207.93s
Okay sir.
Speaker 1
208.95s
ante
Speaker 0
209.47s
thank you sir. have a good day.
Speaker 1
210.95s
Okay ma'am thank you.
Speaker 0
211.21s
welcome thank you.