A
Call Intelligence
None with Nivitha — Feb 13, 2026 12:17
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative/Problem-Solution
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
natural_end
Call Structure
Duration
5:23 (323s)
Primary Language
English
Secondary Language
Tamil/Kannada
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
642 / 284
Rep Longest Monologue
22s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
thirteen thousand... ai think it seems to be more expensive to me maam.
|
price | Customer | Yes | value reinforcement & emi pivot | Excellent |
|
Unnecessary product
No ma'am, I don't want to take any food intolerance test. I need a bike control test.
|
product_fit | Customer | No | acceptance | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Rep | 13050.00 | Price_Sensitive | Primary product discussed for gut health bacteria analysis. |
| food intolerance test | Rep | -- | Other | Suggested as an add-on to identify specific food triggers. |
Key Moments
300:30
Price Objection
Customer identifies the 13,050 INR price as a major barrier.
03:51
Upsell Rejection
Customer firmly rejects the Food Intolerance test, narrowing the focus to GMBT.
04:09
EMI Pivot
The introduction of EMI changes the customer's sentiment from resistant to willing to buy.
Discovery Questions
3
Q1
You have gut related issues right?
Q2
You are from which phase?
Q3
If i choose intolerance what are what are the issue i will be know maam?
Trust Signals
2
Asking clarifying questions about test indicators
Agreeing to provide address for kit
Enthusiasm Signals
1
Immediate agreement to EMI: 'I will take EMI maam'
Resistance Signals
2
Direct price objection: 'it seems to be more expensive to me'
Refusal of upsell: 'I don't want to take any food intolerance test'
Confusion Signals
1
Clarifying if GMBT and Food Intolerance are different
Topics Discussed
Gut Microbiome Test
Food Intolerance
Pricing and Discounts
EMI Options
Stool Sample Collection
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the requested discount. |
| Middle | 2 | neutral | Objecting to the price and the necessity of the second test. |
| Closing | 3 | positive | Happy with the EMI solution. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello.
Speaker 0
0.69s
hello
Speaker 0
1.77s
aa hai saar. good afternoon. this is nivitha from ivo.
Speaker 1
1.95s
Hi sir.
Speaker 0
5.65s
so you have requested for a discount right sir?
Speaker 1
8.69s
Aa yes yes ma'am.
Speaker 0
9.67s
Uh yeah sir so that we can offer you about ten percent of already they have mentioned like five percent of discount is uh that is what they offer but I have requested for extra discount and I have provided for ten percent discount from my employee sir.
Speaker 1
24.33s
adu okay ma'am.
Speaker 0
25.27s
so the price will be like thirteenth thousand fifty. is it okay for you sir?
Speaker 1
28.79s
thirteen thousand.
Speaker 0
29.95s
yes sir
Speaker 1
30.95s
ai think it seems to be more expensive to me maam.
Speaker 0
33.15s
but still this is like so wherever you take this gut microbiome test it will be little bit costly. and you have seen the sample report right sir?
Speaker 1
39.49s
Doesn't have idea about this ma'am. First time I'm approaching you.
Speaker 0
43.11s
no obviously because you have gut related issues right. it will help you it will obviously it will help you to recover from this sir.
Speaker 0
50.11s
That is why I have like informing you take both food intolerance and gut microbiome test. Gut microbiome usually identifies your whatever happens in your gut.
Speaker 1
59.09s
Like
Speaker 0
59.29s
like food intolerance sometimes obviously you are from which phase?
Speaker 1
63.39s
aayam pham bengaluru madam.
Speaker 0
64.71s
Bengaluru. So basically our food will be like not we don't eat only broccoli. We don't eat only peanuts. Obviously it will like a mixture, right?
Speaker 1
71.99s
Ya.
Speaker 0
71.99s
yu no det rait? yu ar kampharttabul at tamil sar.
Speaker 1
73.47s
Ee
Speaker 1
75.69s
Corona?
Speaker 0
76.71s
Tamil Tamil. No no not comfortable in Tamil. I am comfortable in English.
Speaker 1
77.81s
No naan not comfortable-nu theriyala maam. I am comfortable in Hindi or English.
Speaker 0
80.87s
No no I will talk in English English okay sir.
Speaker 1
81.21s
Kannada
Speaker 1
82.85s
Ya ya okay maam kandippadalli.
Speaker 0
83.51s
so we will be like having like a kind of mixture like a whatever curry we make right? it will be like we will be adding some peanuts, cashews or coconut whatever it is okay.
Speaker 0
93.63s
so we will not adding we will not eating only the vegetables or only not the fruits.
Speaker 1
93.67s
So
Speaker 0
98.95s
so obviously we will be having some kind of bloating issues or indigestion because of the food also.
Speaker 1
104.33s
so aayiram food also.
Speaker 0
104.39s
so I was
Speaker 0
106.67s
Yeah, sorry?
Speaker 1
109.07s
dis all simptams is related to food or something.
Speaker 0
111.03s
even yeah you don't know whether like some people they are like allergic to mutton. so they don't know whether they the mutton is allergic to them or else the spices we have added is allergic to them.
Speaker 1
116.81s
Okay.
Speaker 1
120.31s
Hello
Speaker 1
122.51s
haa senseable people will be there some people say with anything else they will be get intolerance and their someone.
Speaker 0
126.13s
Aa.
Speaker 0
127.91s
Yeah. So what I was like recommend I was informing you to take both foot intolerance as well as gut microbiome test. So usually like gut microbiome test they will analyze your micro and macro part of your gut, sir.
Speaker 0
140.85s
it will tell you like what good bacteria is there, how much good bacteria is there and how much bad bacteria is there. you know how much good bacteria we have to feed.
Speaker 1
149.45s
obviously you have to take
Speaker 0
149.45s
obviously you have to take yoga trial. so what and all you have to take the preventive measures they will be like guiding you.
Speaker 0
155.79s
so if it is okay for you you can go for opt for both good g m b t and food insolvent.
Speaker 1
155.83s
so ippozhathe
Speaker 1
160.17s
let me clarify these are two different ma'am. indha valency and bicarbonate test these are two different tests ma'am.
Speaker 0
166.87s
yes sir, two different tests sir. so what and all you are allergic to, that is completely different, right?
Speaker 1
172.55s
maam if i choose intolerance what are what are the issue i will be know maam.
Speaker 0
176.09s
aa so waterless food you have to avoid for bloating, aa indigestion and all it will be like covered from the food intolerance.
Speaker 1
183.43s
oke. if i tek micro m tes vaat it vil bi indiketar?
Speaker 0
186.03s
It will tell you like how much good bacteria is there, how much bad bacteria is there, and what and all should you have to take for to feed the good bacteria.
Speaker 0
195.21s
For a healthy gut, you can choose a gut microbiome test. If you have any like specific concern about your food, if you take some if I'm just telling you like if you're taking a peanut, some people are allergic to peanut, right sir?
Speaker 0
208.01s
yes ma'am. so but we don't know that whether i am allergic to peanut because i will not only eat peanut along with it i will take some kind of uh onion tomato whatever this kind of mixture right.
Speaker 1
217.73s
yes ma'am.
Speaker 0
218.37s
aa so i don't know so for that reason we have to take food intolerance.
Speaker 0
223.73s
so if you are okay with food then it's not an issue. if you have only the gut issues whether it is a bloating, indigestion or acid reflux.
Speaker 1
231.63s
No ma'am, I don't want to take any food intolerance test. I need a bike control test. I think it seems to be more expensive. I think it's for me it's expensive. I think if you offer less price then I will I want to take ma'am.
Speaker 0
243.43s
okay if you can we can make it a semi-optimal option also is it okay for you sir so that
Speaker 0
249.87s
EMI option. EMI option iddana? aa yes sir.
Speaker 1
251.19s
E marathu neetha naa.
Speaker 1
253.35s
Okay ma'am sure.
Speaker 0
254.41s
so that we can
Speaker 1
254.59s
I will take EMI maam. I will show the EMI maam.
Speaker 0
257.37s
but for EMI I think they won't provide the discounts. is it okay for you?
Speaker 1
261.97s
Yeah, welcome, sure.
Speaker 0
262.05s
Yaar welcome.
Speaker 0
263.17s
aa ya okay sir. so
Speaker 1
264.25s
There is no any issue at all.
Speaker 0
266.49s
Yes okay sir. So I'll share the details for the E M I option alone. So how much you have to pay and we will be sending the kit to your address sir okay. You have to take the stool stool sample and courier it back for us.
Speaker 1
278.53s
Okay ma'am.
Speaker 0
279.21s
Ah
Speaker 1
281.65s
Padheemma avudhaa it will be there ma'am.
Speaker 0
283.63s
ya, aayil aayil discuss ya, aayil discuss with my team hao meni manths yu haav tu pey aand hao mach yu haav tu pey fourth manth.
Speaker 1
283.79s
yaa aayil discuss
Speaker 1
289.67s
Okay namaste.
Speaker 0
290.37s
Okay, that we can do, sir. So if you're having like a pricing issue, then we can go for an EMI option. Okay. Okay, ma'am. I will go for it.
Speaker 1
296.65s
Okay ma'am. I will go for EMI options ma'am.
Speaker 0
298.31s
Yeah, yes, okay, sir. That sounds better actually. If you have really you have a gut related issues, right? At the end of the report, you will get the doctor consultation along with the diet consultation also. Based on your reports, they will be recommending you what you have to take basically.
Speaker 1
311.89s
Okay.
Speaker 0
312.59s
Mm. So okay sir I will discuss with meeting and let you know about the EMI option alone okay. So how much you have to pay for it.
Speaker 1
316.95s
How much you have to
Speaker 1
318.65s
Okay.
Speaker 0
319.25s
okay sir thank you sir have a good day.
Speaker 1
321.33s
Okay und.
Speaker 0
321.81s
Bye sir.
Speaker 1
323.05s
Bye.