A
Call Intelligence
None with Nivitha — Feb 10, 2026 12:55
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Kannada
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
4:27 (267s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Moderate
Total Speaker Turns
102
Rep Words / Customer Words
482 / 264
Rep Longest Monologue
14s
Customer Longest Monologue
6s
Silence Gaps (>2s)
4 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
I think it seems to be more expensive fourteen thousand five hundred. I think I need some reasonable price.
|
price | Customer | Yes | acknowledge and defer | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Negative | Initial inquiry follow-up |
| gut microbiome test | Rep | 14500.00 | Interested | Solution for stomach/indigestion issues |
Key Moments
300:40
Customer Re-engagement
Customer asks for price after initially trying to end the call, showing latent interest.
02:15
Pivot to Gut Health
Agent identifies 'stomach issues' and pivots the entire pitch to the Gut Microbiome test.
04:00
Price Objection
Customer identifies the 14,500 INR price as a barrier, setting the stage for discount negotiation.
Discovery Questions
3
Q1
Do you have any health concern or health call?
Q2
What is your age please?
Q3
Any gut related issues like bloating indigestion?
Trust Signals
3
Sharing specific health concerns
Asking about the testing process (stool sample)
Asking about the duration of results
Enthusiasm Signals
1
Asking 'how much amount will you charge?' after initially saying no.
Resistance Signals
2
Explicitly stating the price is expensive
Initial attempt to end the call early (00:33)
Confusion Signals
2
Misunderstanding 'stool test' as 'school taxi'
Confusion over 'stomach' vs 'summer/stunt'
Topics Discussed
IO 180 Blood Test
Gut Microbiome Test
Stomach Issues
Indigestion
Home Sample Collection
Pricing and Discounts
Bangalore Service Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initially dismissive of the general blood test. |
| Discovery | 2 | neutral | Engaged when discussing stomach issues. |
| Pricing | 3 | neutral | Resistant to the 14,500 INR price point. |
| Closing | 4 | neutral | Agreed to review reports and take a follow-up call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello. Hello.
Speaker 0
0.63s
Hello?
Speaker 0
1.53s
hello
Speaker 0
2.47s
aa hi sir this is nimitha from i o supporting.
Speaker 1
5.17s
So yeah that might be possible to make it. So that can be suggested.
Speaker 0
8.53s
Ammayodu
Speaker 0
11.83s
it's such as receiving an enquiry regarding IO one eighty blood test.
Speaker 1
14.59s
blood test,
Speaker 0
16.27s
and just a follow up call. uh just wanted to know whether you have taken the blood test.
Speaker 1
21.37s
No no I am not looking fine I blood test na.
Speaker 0
23.29s
Should we have any requirement for blood test or is any other master health checkup?
Speaker 1
23.33s
Ah
Speaker 1
29.03s
I need some time to think about this and I will then let you know, ma'am.
Speaker 0
33.29s
ya shur sir. just see this number whenever if i request just give a call back sir.
Speaker 0
38.11s
Bye sir have a good day.
Speaker 1
40.01s
how much amount will you charge?
Speaker 0
41.85s
Uh for a blood test it's eighteen thousand sir, but basically this covers your complete body checkup like liver functioning, kidney functioning, cardiac risk markers, tumor panels, omega panels, everything will come under this package. So along with the doctor consultation, diagnosing consultation.
Speaker 1
56.63s
Okay.
Speaker 0
57.49s
okay just want to know from where you are calling sir your pin code please.
Speaker 1
61.97s
ai don't no. tin kon maam bee sent lai change dis eriya.
Speaker 0
64.89s
okey
Speaker 1
65.91s
new new new to this area. I don't know this about this area.
Speaker 0
69.75s
okay you are from which place sir?
Speaker 1
71.79s
right now I'm living in Bangalore ma'am.
Speaker 0
73.29s
bengaluru. so most probably bengaluru vi haav service.
Speaker 0
76.89s
So if you want I will share your sample repo just have a look at it. So once you have a look I will give a call back to the team by tomorrow sir.
Speaker 1
84.59s
oke naa? main vereyavarige vereyavarige calling sir.
Speaker 0
87.63s
chennaicha. vi haav home collection.
Speaker 1
88.85s
Home
Speaker 0
90.45s
so lab technician will be coming to your place for blood sample collection sir.
Speaker 1
94.39s
o veellu do all the test from door to door cha phone le.
Speaker 0
97.43s
sorry
Speaker 1
98.47s
yu kalekt blad syampal phram dor step.
Speaker 0
100.81s
es sir. de haav hon kalekshan.
Speaker 1
103.95s
Okay okay.
Speaker 0
105.61s
so do you have any health concern or health call? so what is your age please?
Speaker 1
110.15s
I am 26 ma'am.
Speaker 0
111.57s
okay sir. do you have any concern health goal or is there any concern health related concerns?
Speaker 0
119.85s
Hello
Speaker 1
122.51s
ai need
Speaker 1
124.63s
samasta.
Speaker 0
126.39s
sorry
Speaker 1
127.31s
illu conduct any test for summers ma'am?
Speaker 0
129.65s
sorry sir i couldn't get you come again.
Speaker 1
132.01s
Will you conduct any test for stunt issues or any disorder stunt issues?
Speaker 0
135.31s
stomach yes we have just wanted to know what stomach related issues you are facing sir any gut related issues like bloating
Speaker 0
142.89s
indigestion.
Speaker 1
143.01s
indigestion.
Speaker 1
144.73s
May I know what what kind of tests are you testing conduct for this summer?
Speaker 0
148.31s
aa for stomach we have gut microbiome test sir.
Speaker 0
151.67s
yes, which which relates to your gut. Whatever you have issues in gut like bloating, your irritation or else like the indigestion, whatever it comes, it will find identify to check your good bacteria and bad bacteria.
Speaker 1
165.65s
nao it will be recognized se root cause of stomach issue.
Speaker 0
170.15s
ya, vi vil bi vil bi laik stool test.
Speaker 1
173.39s
School taxi.
Speaker 0
174.05s
yes
Speaker 1
174.73s
Identify
Speaker 0
174.83s
They will identify what kind of good bacteria, how much good bacteria is present in your gut and how much bad bacteria is present in your gut. So based on that doctors will be recommending what kind of lifestyle you have to change and what kind of food you have to change.
Speaker 1
185.91s
oke sar maam avvalo long das it teik tu kandakt dis kandakt dis test?
Speaker 0
189.63s
It's kind we will be sending you the kids at your home itself, sir.
Speaker 1
189.93s
It's kind of we will be sending you the
Speaker 0
194.41s
So once you collect the sample stool sample you have to courier it back. So it takes nearly 25 days to get the results.
Speaker 1
198.41s
6
Speaker 0
201.05s
so after twenty five days yes sir forgot my grandmother sometimes.
Speaker 1
201.09s
classil twenty five
Speaker 0
204.95s
so after the results you will get a doctor consultation along with this gut microbiome test itself sir. or else you can take a food intolerance along with it.
Speaker 1
205.21s
after
Speaker 1
212.63s
oke sar namma mahammad sulvi chat for the micro biome test.
Speaker 0
215.57s
gut micro PM test is around fourteen thousand five hundred sir.
Speaker 0
222.35s
basically it will be very helpful for you if you are taking gut migraine if you have any gut related issues.
Speaker 1
227.41s
okay. mena ava ava solli sir.
Speaker 0
229.75s
fourteen thousand five hundred sir.
Speaker 1
231.93s
fourteen thousand five hundred.
Speaker 0
233.29s
Yes sir.
Speaker 1
234.31s
is there any discount is there?
Speaker 0
236.11s
discount I'll let you know with and consult with my team I'll let you know about discount alone sir.
Speaker 1
240.95s
I think it seems to be more expensive fourteen thousand five hundred. I think I need some reasonable price.
Speaker 0
246.11s
Yeah, okay sir. I'll check with my team and update to the discount alone. I'll share with the gut microbiome sample report. Have a look at it.
Speaker 1
252.85s
oke sure ma'am.
Speaker 0
253.83s
okay so that you'll get the idea and uh we'll discuss about the discount also sir.
Speaker 1
259.43s
oke maam let do discuss and let me let get call back maam.
Speaker 0
262.53s
Yeah yeah sure sure sure.
Speaker 1
264.13s
oke maam thank you.
Speaker 0
264.91s
baay saar haav e gud de.
Speaker 1
266.65s
kuttengan.