A
Call Intelligence
pranay with Nivitha — Feb 17, 2026 15:58
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with pranay.
Low Performance: Nivitha
Nivitha scored 3.0/10 on call with pranay. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with pranay. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:28 (28s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
14 / 11
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Rep | -- | Neutral | Introduction |
Key Moments
200:05
Agent Introduction
Identified the brand and purpose of the call.
00:19
Customer Distraction
Customer starts speaking to someone else in the background, leading to call breakdown.
Resistance Signals
2
Distraction
Short responses
Topics Discussed
Identity Verification
Brand Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged identity. |
| Mid-call | 2 | neutral | Customer seems to be talking to someone else or handling another task. |
Call Transcript
Click to expand
Speaker 0
0.63s
Hello
Speaker 1
1.39s
Hello
Speaker 0
1.97s
Athu Pranay.
Speaker 1
3.23s
Hello
Speaker 0
4.31s
Hello.
Speaker 1
4.37s
Hello
Speaker 0
5.53s
This is Nivitha from IO Health Sir.
Speaker 1
10.01s
Okay hello njan computer please.
Speaker 0
10.25s
Hello.
Speaker 1
12.49s
Ya ya sure
Speaker 0
12.49s
Ya ya sure.
Speaker 0
19.59s
Ennathu ithu Bhavanikk eduthu vechukko.
Speaker 0
26.55s
Ingal pore adikkunnu.