A
Call Intelligence
Nithin with Nivitha — Feb 20, 2026 16:38
Deal Lost
Warm
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
7:03 (423s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
102
Rep Words / Customer Words
842 / 214
Rep Longest Monologue
48s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | 18000.00 | Positive | Initial inquiry based on ad. |
| aiwo 360 program | Rep | 75000.00 | Interested | Upsell for comprehensive screening including scans. |
| food intolerance test | Rep | 10000.00 | Neutral | Part of the master checkup or standalone. |
Key Moments
301:43
Price Reveal (18k)
Customer accepted the price without resistance, indicating high lead quality.
02:34
Introduction of IO 360
Strategic upsell from a basic blood test to a 75k comprehensive program.
04:53
Leela Palace Mention
Used as a value-add/luxury signal to justify the 75k price point.
Discovery Questions
3
Q1
Neenga Chennaiya sir?
Q2
Vera enna package irukka ungakitta?
Q3
Unga bodyla enna marker test panreenga?
Trust Signals
3
Sharing location (Chennai)
Asking for specific pre-requisites (fasting)
Confirming name
Enthusiasm Signals
2
Asking about higher-tier packages
Interest in Leela Palace breakfast inclusion
Confusion Signals
1
Clarifying 'Lunch' vs 'Lungs' at 05:08
Topics Discussed
Biomarkers
Fasting requirements
Home collection
DEXA Scan
VO2 Max
Gut Microbiome
Food Intolerance
Skin Analysis
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquisitive about the ad. |
| Discovery/Pitch | 2 | positive | Engaged with the technical details of biomarkers. |
| Closing | 3 | positive | Agreed to review documents on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 1
1.11s
Hello
Speaker 1
1.71s
Sollunga.
Speaker 0
3.01s
Aa yes adhu Nivetha from Aivo.
Speaker 1
5.89s
Mm sari.
Speaker 0
6.43s
Aa sollunga sir.
Speaker 1
8.03s
Andha some latest-oda ad paaththuren.
Speaker 0
11.79s
Okay sir.
Speaker 1
13.25s
Adhu andha 181 biomarkers and then.
Speaker 0
16.23s
Sari.
Speaker 1
17.49s
Adhu eppadi ennenna cover panreenga?
Speaker 0
20.69s
Ya sir, idhu vandhu ungaloda liver functioning, kidney functioning, cardiac arrest mark, tumor panels vandhurum sir, idhula hormone panel.
Speaker 1
28.07s
Aa ivarudaiya kidney-um cardiac-um okke.
Speaker 0
30.29s
Cardiac wrist markers vandhurum, orthotrip profile varum, ungalukku lipid profile varum, koodave vandhu STD panels, steroid panels, so complete-aa trip 2 ellame ungalukku cover aagum sir, Omega panel, Omega 3, Omega 6 varum ungalukku idhula.
Speaker 0
45.85s
Ok-va, adhu illama ungalukku vandhu usually vara diabetic thyroid problems ellame vandhurum. So normal screening illama advanced screening sir. Future-la enna varum-dradha predict pandra maadhiriyaana oru letter sir.
Speaker 1
58.49s
Andha andha 180 180
Speaker 0
59.95s
Ippadi onbadhu biometric yes sir.
Speaker 1
62.23s
Aanaa ithu.
Speaker 0
63.07s
One ninety three biomarkers varum ungalukku omega three omega six-oda serthu.
Speaker 1
67.37s
Okay
Speaker 1
69.09s
Aa okay, enna eppadi idhu parameters edhavadhu pre requirement edhavadhu?
Speaker 0
73.97s
Enna sir particular?
Speaker 1
75.47s
Fasting endraal.
Speaker 0
76.57s
Aa yes sir, idhu vandhu fasting test pathu irandu irandu hours fasting irukkanum sir.
Speaker 1
80.93s
Okay ippo.
Speaker 0
81.25s
Ippa night oru ettu o clock neenga food eduthukkureenganna next day morning ezhu o clock ettu o clock appadi neenga blood test eduthukkalaam.
Speaker 1
87.87s
Home.
Speaker 0
87.89s
Home collection irukku.
Speaker 1
89.95s
Okay.
Speaker 0
90.55s
Aa, so neenga Chennaiya sir?
Speaker 1
93.19s
Aamaanga
Speaker 0
93.87s
Okay, so Chennai-la eppavume service irukku, so neenga time sollitteenganna adhukku etha maadhiri nammaloda technician veetla vandhu unga blood sample select panniduvaanga sir.
Speaker 1
101.93s
Okay okay, enna charges idhukku?
Speaker 0
103.67s
Eydeen thousand varum sir.
Speaker 1
106.11s
Aa
Speaker 0
106.19s
And it includes a doctor consultation with diet consultation sir, unga reports base panni ungalukku diet consultation kuduthuruvanga and diet chart-oda.
Speaker 1
114.89s
Okay idhu vandhu enga consultation?
Speaker 0
119.29s
Sorry sir.
Speaker 1
120.65s
Complete touch nilunga.
Speaker 0
121.85s
MRC Nagarkku.
Speaker 1
124.25s
Okay anga unga centerlayaa?
Speaker 0
126.71s
Aa yes sir, neengal direct consultation-naalum okay illa online consultation-naalum it's your preference sir, so neengal Chennai-la irukkaradhunaala you can come directly.
Speaker 1
137.13s
Sure sure sure okay sari naan confirm pannuren.
Speaker 0
140.45s
Seri.
Speaker 0
141.65s
Ya okay sir, your good name sir?
Speaker 1
143.69s
Ok.
Speaker 0
144.87s
Madan
Speaker 1
145.95s
Nithin Nithin vera enna package irukka ungakitta?
Speaker 0
146.63s
Method
Speaker 0
148.35s
Master health checkup plan panreenganna vandhu nammakitta IOS V sixteen oru program irukku sir.
Speaker 0
154.83s
Io three sixty paatheenganna ungalukku ECG, Echo, chest X-ray, UHD, abdomen varum ungalukku. Idhu scans-la varum, adhu illama DEXA scan, VO two max idhellam cover aagum. DEXA scan vandhu body-la irukka bone density, muscle mass, visceral fat idhellam evvalavu irukkunnu check pandradhukkaaga DEXA scan.
Speaker 0
173.07s
V O T Max vandhu ungalukku body-la irukka heart health-um lung health-um adhavadhu namma evvalavu breathe panrom proper-aa breathe panroma, oxygen consumption evvalavu irukkunnu therinjukkaradhukku it's kind of treadmill test. Okay, kooda additionally vandhu gut microbiome test pannuvanga. Gut related-aa edhavadhu issues irukka, vayithula edhavadhu prachannai irukka appadinnu check pannuradhukku gut microbiome test pannuvanga.
Speaker 1
184.41s
Mm.
Speaker 0
192.89s
That is a stool test and food intolerance test. Namma enna food ellam othukkalaiyo namakku oru silarkku oru sila food allergies irukkumla, adhu saappidala namakku vandhu bloating irukkum, constipation irukkum, illa vomit feeling irukkum.
Speaker 1
200.07s
Athu.
Speaker 0
204.75s
Sleeplessa irukkum so adhukku food intolerance test and amino acid test irukkum sir.
Speaker 0
210.59s
Along with ungalukku vandhu physiotherapist-nu ondru irukkum.
Speaker 0
214.71s
Adhu vandhu ungalai vandhu posture screen pannittu ungalukku posture propera illa appadinna ungalukku adhai eppadi overcome pannalaam enna kind of exercise pannalaamnu physios vandhu ungalukku explain pannuvaanga because andha posture propera illana ungalukku vandhu back pain varum shoulder pain varum neck pain varum.
Speaker 1
228.19s
Mm.
Speaker 0
228.79s
So adhanala ungalukku posture screening idhula irukkum, plus skin analysis irukkum.
Speaker 1
233.21s
Mm.
Speaker 0
233.75s
Idhu vandhu master health checkup.
Speaker 1
235.93s
Okay.
Speaker 0
236.61s
Mm, idhu Master Health Checkup, idhu IO three sixteen-nu solluven, idhu thanithanaiya eduthuppaanga oru silar, it's based on avangaloda requirements-ku etha maadhiri.
Speaker 1
244.29s
Edhuvaa eduthuppaanga?
Speaker 0
245.79s
Separate separata oru silaar vandhu customize-a verum onnu entry mattum eduthuppaanga, illa DEXA eduthuppaanga, illana food intolerance enakku edhu food set aagalaiyo adhu eduthuppaanga, illa gut microbiome test eduthuppaanga, gut related issues irukku.
Speaker 1
250.91s
Food.
Speaker 0
257.37s
Enakku sleep
Speaker 1
257.69s
Indha food and tolerance mattum thaniyaana evlo?
Speaker 0
260.61s
Ten thousand sir.
Speaker 1
262.23s
Adhu gut.
Speaker 0
263.35s
Vettu vandhu ungalukku appo padhinaindhu aindhu aindhu varum sir.
Speaker 1
266.87s
Ippa neenga sonneengala andha moondru aaru something andha adhu ellame serndhadha adhu?
Speaker 0
269.77s
Adhe.
Speaker 0
271.03s
Ellame serndhu varum sir, IU 181 blood test varum, foot intolerance, gut related issues varum, ippa Dexa, V O 2 Max ellame sonnenla.
Speaker 1
277.91s
Aamaa adhellam.
Speaker 0
278.05s
Adhu ellame ungalukku serndhu package-aa varum sir, one day program maadhiri irukkum. Morning neenga vandheenganna center-ukku morning vandhu ungalukku blood draw irukkum. Blood draw mudichittu breakfast VO2 Max eduppaanga. Ungalukku andha treadmill test irukkum. Breakfast vandhu engalukku Leela Palace-la ungalukku breakfast irukkum.
Speaker 1
290.71s
Mm
Speaker 0
295.05s
Okay-va, and madhiyathukku mela ungalukku physiotherapy sessions-laam irukkum, adhu madhiyathukku munnadi lunch-la lunch vandhu ungalukku ila parajangin lunch evening ella screening-um pannuvanga, matha andha scan-laam sonnenla sir.
Speaker 1
308.25s
Lunch illa konjam.
Speaker 0
308.29s
Lungs illa.
Speaker 0
309.95s
Lunch lunch sir, breakfast and lunch vandhu ungalukku Leela Palace-la irukkum.
Speaker 1
314.05s
Okay.
Speaker 0
314.77s
Mm, so at the end of the program ungalukku vandhu andha reports-oda doctor consultation irukkum sir.
Speaker 1
320.87s
Idhuthaan andha full master.
Speaker 0
322.49s
Master health checkup yes sir, moondru aaru ellaame ungalukku cover aagudhula skin and skin related-aa irukkiradhu gut related-aa enna issues irukku unga body-la?
Speaker 1
329.03s
Unga bodyla enna marker test panreenga?
Speaker 0
331.45s
Enna saar puriyala.
Speaker 1
332.83s
Kennukku.
Speaker 0
333.75s
Skin vandhu skin analyze pannuvaanga sir, namma face vandhu oru skin analyzer test-nu oru machine irukku.
Speaker 1
338.73s
Adhula namma
Speaker 0
338.81s
Adhula namma face vachomna nammaludhu enna type of skin appadindradha check pannuvanga.
Speaker 1
343.23s
Mm
Speaker 0
343.69s
Okay-va, nammalukku vandhu dry skin-na illa vandhu oily skin-na irukka illa enna patches irukka appadindradha check pannittu.
Speaker 1
349.97s
Idhu face check pannittu remaining body ellam skin.
Speaker 0
354.45s
Aa actually adhu face exams irukku, maybe adhu vandhu dermatologist-laam decide pannuvaanga. Namma kitta dermatologist-um irukkaanga, cosmetologist-um irukkaanga. Suppose edhuna issues irukku, see body-la vera edhuna patches irukku, white weight-aa irukkunnaale namakku adhu skin issues-ndradhu basically namma udambula irundhu varradhudhaan.
Speaker 0
370.43s
Namakku ethana inflammation irukku illa gut related issues irukku, namma saappiduratha orthukkalainna dhaan namma skin-la vandhu reflect aagum.
Speaker 1
377.21s
Mm.
Speaker 0
377.69s
Okayva, so idhu namma indha test eduthale adhu therinjirum.
Speaker 1
381.43s
Okay okay, indha package enna cost?
Speaker 0
384.27s
Aa ezhuvathu aindhu aayiram varum sir ungalukku.
Speaker 1
386.81s
Okay.
Speaker 0
387.65s
Mm.
Speaker 1
388.93s
Okay seventy three all together.
Speaker 0
390.69s
Yes sir.
Speaker 1
392.73s
Okay okay saringa Ma'am, naan idhu enakku brochures enna inclusions ellam edhavadhu irundha anuppunga indha number-la.
Speaker 0
398.91s
Ya sure sir.
Speaker 1
400.65s
Aa.
Speaker 0
400.81s
Naan ungalukku catalog share panren, moondru aaru browserum share panren, sample reports thanithiriyaa ungalukku share panren, paarunga, paarthuttu enakku enna time naalum enakku call pannunga, I am ready to guide you sir.
Speaker 1
411.11s
Ok.
Speaker 0
411.61s
Your good name sir?
Speaker 1
413.63s
Aa ok.
Speaker 0
414.45s
Nithin okay this is Nivedha indha number save pannikkonga naan indha numberla irundhu ungalukku WhatsApp pannuren okayva.
Speaker 1
419.27s
Aa
Speaker 0
420.31s
Thank you sir, have a good day.
Speaker 0
422.81s
Right sir.