A
Call Intelligence
Vanthana with Nivitha — Feb 19, 2026 15:51
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
7.0/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Vanthana. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:48 (228s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
66
Rep Words / Customer Words
384 / 212
Rep Longest Monologue
15s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Availability
currently andha idathula service illa
|
logistics | Rep | Yes | alternative location | Good |
|
Price is too high
O eighteen thousand romba jaasthiyaa irukku... Five thousand appadithaan irukkumnu ninaichen.
|
price | Customer | No | value justification | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Main product inquiry follow-up |
Key Moments
301:19
Pincode Verification
Critical logistics hurdle; almost lost the lead due to service area restrictions.
03:19
Price Reveal
The turning point where the lead went from 'warm' to 'lost' instantly.
03:41
Hard Rejection
Customer terminates the conversation: 'Illai ma'am panna mudiyaadhunga' (No ma'am, can't do it).
Discovery Questions
2
Q1
Do you have any specific health goal or any health concern?
Q2
Edhuna neenga edhukku munnaadi health checkups pannirukkeengala Ma'am?
Trust Signals
2
Sharing specific pincode
Discussing gym location for home collection
Resistance Signals
2
Price shock ('romba jaasthiyaa irukku')
Immediate termination of call after price reveal
Confusion Signals
1
Logistics of home collection vs going to a lab
Topics Discussed
AIWO 181 Blood Test
Thyroid health
Home sample collection
Coimbatore service areas
Pricing
Omega 3 and 6 markers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and cooperative. |
| Discovery/Logistics | 2 | positive | Engaged in finding a service location near her gym/home. |
| Price Reveal | 3 | negative | Immediate shock and withdrawal. |
Call Transcript
Click to expand
Speaker 0
1.25s
Hello
Speaker 1
1.59s
Hello Ma'am, Mrs. Sandhana.
Speaker 0
3.71s
Yaakki
Speaker 1
4.67s
This is Nivitha from IO Health Ma'am.
Speaker 0
7.07s
Okay Ma'am.
Speaker 1
7.95s
Vesimil enquiry for IU 181 blood test.
Speaker 0
11.19s
Okay okay.
Speaker 1
12.35s
Just wanted to know do you have any specific health goal or any health concern?
Speaker 0
15.71s
No ma'am just for the general checkup.
Speaker 1
18.33s
Okay ma'am, so it's a comprehensive blood test which covers your liver functioning, kidney functioning, cardiac arrest markers. So water null can be screened, it can be used to screen your current, not only your current stage, even for your future water null you get issues.
Speaker 0
21.11s
Which covers
Speaker 0
30.85s
Aa
Speaker 0
33.25s
Okay
Speaker 1
33.41s
Skin screen ithu madam comfortable Tamil.
Speaker 0
36.53s
Ya ya yes ma'am.
Speaker 1
37.47s
Ya
Speaker 1
38.29s
So edhuna neenga edhukku munnaadi health checkups pannirukkeengala Ma'am edhukku munnaadi?
Speaker 0
41.13s
Normalaa generally thyroid andha maadhiri check pandradhudhaan.
Speaker 1
43.95s
Okay Ma'am, so advance in onnu aaru month aayiduchu.
Speaker 0
44.57s
Advance innum onnu aaru months aayiduchu.
Speaker 1
47.45s
Okay Ma'am, so idhula paatheenganna ungalukku thyroid panels varum.
Speaker 0
51.09s
Okay.
Speaker 1
51.09s
Diabetes panels, pancreas appuram vandhu liver functioning, kidney functioning solluren ma'am. Idhu illaama ungalukku steroid panels, STD panels.
Speaker 0
55.93s
Idhu illaama.
Speaker 1
59.53s
Along with Omega three ellam veliya maximum cover panna maattanga, okayva? Omega three, Omega six and vandhu ungalukku idhula paatheenganna doctor consultation, diet consultation ellame oru package-aa vandhurum ma'am.
Speaker 0
62.81s
Okay.
Speaker 0
69.65s
Okaynga okay idhu eppadinga naanga poi blood kudukkanuma
Speaker 1
70.45s
Okay.
Speaker 1
74.19s
You are from which place in Coimbatore?
Speaker 0
75.69s
Ya Coimbatore
Speaker 1
77.13s
Unga pincode solla ma'am naan check pannikiren.
Speaker 0
79.67s
Six four one four zero one.
Speaker 0
83.93s
Andha handshake paatheenganna adhe maadhiri.
Speaker 1
86.87s
Six four one four zero one.
Speaker 0
88.77s
Aamaa
Speaker 1
92.01s
Aa sorry ma'am, currently andha idathula service illa, so near by edhunaa places irukkaa? Ungalukku service ungalukku ippa solluvanga periyamma veedu illa pakkathula edhunaa okay andha maadhiri solreengalaa? Ya ma'am.
Speaker 0
94.65s
Okay.
Speaker 0
99.95s
Okay andha maadhiri solreengalaa? Aa Ma'am. Sulurunnu pottu paarunga.
Speaker 1
105.73s
Sulu ondu second.
Speaker 1
115.77s
Idhu nearby Coimbatore varumo ungalukku?
Speaker 0
117.87s
Aama idhu enga veedu pakkathula therinjavanga veedu irukku sari
Speaker 1
118.19s
Vaithaikkum
Speaker 1
121.11s
Okay. One second.
Speaker 0
123.89s
Soolur new bus stand-nu potta varudha paarunga.
Speaker 0
131.09s
Subscribe pannikkireenga, enna news college-la indha site-la video college-la neenga subscribe pannikkireenga.
Speaker 0
138.33s
Neenga avangakitta PIN number kettoonga.
Speaker 1
140.37s
Neenga avangakitta PIN number kettu enakku share pannunga Ma'am.
Speaker 0
143.43s
Okay okay pa.
Speaker 1
143.71s
Okayva naan ungalukku service irundha check pannittu ungalukku home collection irukkum suppose enakku service irundha.
Speaker 0
148.39s
Idhula edhavadhu kodukkanumgala
Speaker 1
150.79s
Sorry Ma'am.
Speaker 0
151.89s
Namma poi kodukkanuma?
Speaker 1
153.37s
Illa Ma'am ungalukku anga service irundhuchunna lab technician veettukku vandhu blood test eduthuttu ponga Ma'am samples.
Speaker 0
159.59s
Okay okay.
Speaker 1
160.65s
Mm, so ungalukku appadi illanna neenga Chennai vara maadhiri dhaan irukkum, aana Coimbatore-la niraiya places-la vandhu ungalukku services irukku.
Speaker 0
163.73s
Coimbatore-il
Speaker 0
166.51s
Naangu irandu irandu podunga, aaru naangu ondru naangu irandu irandu.
Speaker 1
177.77s
Aa naangu irandu-la irukku Ma'am, adhuvum Soorur andha area-la dhaane Ma'am varum?
Speaker 0
181.07s
Andha area pakkathu area dhaana engaladhu mattum varamaattengudhu, adhudhaan naan ippa oru veettukku varuvaangala ivanga blood test collect pannaradhukku?
Speaker 1
188.15s
Ya.
Speaker 0
189.67s
Mm hmm, yenna naan inga gym poyittu irukken oruthanga therinjavanga veetla, avanga anga vandhu eduppaangala?
Speaker 1
193.85s
Ya Ma'am sure neenga address mattum kuduthutteenganna anga vandhu blood sample eduthuppaanga Ma'am.
Speaker 0
198.13s
But price ennanga Ma'am?
Speaker 1
199.55s
Eighteen thousand varum ma'am ungalukku.
Speaker 0
201.83s
O eighteen thousand romba jaasthiyaa irukku. Actually jaasthiyaa illa. Five thousand appadithaan irukkumnu ninaichen.
Speaker 1
203.07s
Sandhiyaa actually jaasthi illa.
Speaker 1
206.67s
Puriyala.
Speaker 0
208.13s
Aindhu thousand appadi irukkumnu ninaichen naanu.
Speaker 1
210.13s
Comprehensive blood test vandhu ma'am, idhula vandhu ungalukku veliya ippa normal blood test edukkureenganna ungalukku normal functioning-nu mattum dhaan ungalukku check pannuvaanga okay-va?
Speaker 0
217.69s
Okay.
Speaker 1
218.49s
Aana idhula irundhu advance screening irukku ungalukku.
Speaker 0
221.25s
Illai ma'am panna mudiyaadhunga sorrynga okaynga ma'am thanks
Speaker 1
221.27s
Illaiyaa?
Speaker 1
224.35s
Aa.
Speaker 1
226.09s
Thanks Ma'am have a good day.
Speaker 0
227.71s
Ok.