A
Call Intelligence
None with Nivitha — Feb 02, 2026 12:24
Deal Lost
Cold
Call History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
2Low Performance: Nivitha
Nivitha scored 3.0/10 on call with None. Review recommended.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
direct_scheduling
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:37 (37s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
product_knowledge
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of understanding
Desk adhu desk appadinna ennanga enakku theriyala
|
product_knowledge | Customer | No | deflection_to_collateral | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Confused | Enquiry regarding Dexa scan for IO Wellness Centre. |
Key Moments
300:07
Product Introduction
Rep identifies the call is about a Dexa enquiry.
00:25
Customer Confusion
Customer admits they don't know what Dexa is, which is a critical point for education that the rep misses.
00:30
Pivot to WhatsApp
Rep decides to send a report rather than explain on the call, effectively ending the sales attempt for now.
Resistance Signals
1
Confusion about the product name/nature
Confusion Signals
1
Desk adhu desk appadinna ennanga enakku theriyala
Topics Discussed
Dexa Scan
Appointment Scheduling
Information Sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asking why they were called. |
| middle | 2 | neutral | Customer does not understand what 'Dexa' or 'Desk' is. |
| closing | 3 | neutral | Customer agrees to receive information. |
Call Transcript
Click to expand
Speaker 1
1.01s
Hello
Speaker 0
2.27s
Hello
Speaker 1
3.01s
Aa yes ma'am.
Speaker 0
4.31s
Sollunga enna appointment kettirundhen naanu?
Speaker 1
7.87s
Dexa-kku enquiry vandhirundhadhu Ma'am IO Wellness Centre-kku.
Speaker 0
12.57s
Aa okay.
Speaker 1
15.17s
Hello
Speaker 0
16.09s
Sollunga sollunga puriyudhu sollunga
Speaker 1
17.53s
So eppo appointment fix pannalaam Ma'am ungalukku?
Speaker 0
21.53s
Velai vishayamaa thaana solreenga
Speaker 1
23.41s
Okay Ma'am, Dexa scan-ukku Ma'am.
Speaker 0
25.75s
Desk adhu desk appadinna ennanga enakku theriyala
Speaker 1
30.27s
Okay naan ungalukku report share pannuren, neenga paarunga, namma appurama connect pannalaam, okayva? Report share pannuren, okayma.
Speaker 0
35.13s
Ippo share pannunga.
Speaker 0
36.43s
Ok.