A
Call Intelligence
Viji with Nivitha — Feb 02, 2026 12:17
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Viji.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:30 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
42 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Busy
Sari oru pathu minutes irunga naan kooppiduren.
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Neutral | Following up on an enquiry to book an appointment. |
Key Moments
200:08
Brand Identification
Rep clarifies she is from IO Wellness Center after customer confusion.
00:26
Call Deferral
Customer asks for 10 minutes, ending the current sales attempt.
Resistance Signals
1
Busy/Not a good time
Confusion Signals
1
Puriyala yaaru? (Don't understand, who is this?)
Topics Discussed
DEXA Scan
Appointment Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer didn't initially recognize who was calling. |
| Middle | 2 | neutral | Acknowledged the enquiry. |
| Closing | 3 | neutral | Requested to be called back in 10 minutes as they were busy. |
Call Transcript
Click to expand
Speaker 1
1.09s
Hello
Speaker 0
1.27s
Hello hello sir Viji.
Speaker 1
3.59s
Sollunga
Speaker 0
4.31s
Aa Vijay naan Nivetha Aivu Vellai Centerilirundhu pesuren
Speaker 1
7.59s
Puriyala yaaru?
Speaker 0
8.51s
IO Wellness Center-la irundhu pesuren IO.
Speaker 1
11.31s
Aa sollunga
Speaker 0
12.33s
Dexa scan-ku appointment kettirundheenga.
Speaker 1
15.55s
Aa
Speaker 0
16.17s
Aa so eppo fix pannikkalaam appointment exam-kku?
Speaker 1
19.91s
Appointment kettirundhenna?
Speaker 0
21.97s
Yes Ma'am enquiry vandhuchu DEXA scan-ku.
Speaker 1
26.41s
Sari oru pathu minutes irunga naan kooppiduren.
Speaker 0
28.61s
Ya okay bye.