A
Call Intelligence
Eaby Kunjumon with Nivitha — Feb 13, 2026 12:35
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Eaby Kunjumon.
Low Performance: Nivitha
Nivitha scored 2.0/10 on call with Eaby Kunjumon. Review recommended.
No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Eaby Kunjumon. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:45 (45s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
12 / 48
Rep Longest Monologue
4s
Customer Longest Monologue
21s
Silence Gaps (>2s)
1 (max 21.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:06
Agent Introduction
Agent identifies herself and the purpose of the call.
00:41
System Message
Automated voice informs that the person is not available, ending the interaction.
Topics Discussed
Health checkups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer/System response was automated or brief. |
Call Transcript
Click to expand
Speaker 1
0.01s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
6.43s
Hi sir, this is Nimitha from IO regarding your health related checkups.
Speaker 1
9.23s
Sri
Speaker 1
12.29s
appadiye. okay.
Speaker 1
16.09s
Thanks, Evo. Please stay on the line.
Speaker 0
18.05s
Thanks.
Speaker 1
41.91s
I'm sorry, this person is not available. If you would like to leave an additional