A
Call Intelligence
Eaby Kunjumon with Nivitha — Feb 11, 2026 12:20
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Eaby Kunjumon. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
75% into call
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
1:16 (76s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
112 / 48
Rep Longest Monologue
13s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 12.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No immediate need/concern
illa. just just enquiring that.
|
product_fit | Customer | Yes | information sharing | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | The customer inquired about the new blood test services. |
Key Moments
300:39
Lead Confirmation
Customer confirms he made the inquiry for the 181 test.
00:56
Need Denial
Customer clarifies he has no health issues, just curious about the new service.
01:04
WhatsApp Commitment
Rep transitions to asynchronous communication to move the lead forward.
Discovery Questions
2
Q1
What's your age sir?
Q2
Any health goal or any health concerns for you?
Trust Signals
1
Customer confirmed he was looking into the blood test services specifically.
Resistance Signals
1
Customer stated he has no specific health concerns ('illa').
Confusion Signals
1
Initial confusion about brand name ('Aiboh Health aa?').
Topics Discussed
AIWO 181 Inquiry
Age
Health Concerns
Blood Test Services
WhatsApp Information Sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call and the brand. |
| Discovery | 2 | neutral | Answered age and health concern questions briefly. |
| Closing | 3 | positive | Requested details to be sent and was polite. |
Call Transcript
Click to expand
Speaker 0
0.45s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
6.17s
haay saar dis is nivitha from i o wellness center regarding your i o one eight.
Speaker 0
16.93s
Thanks, Ivo Wellness Center. Please stay on the line.
Speaker 0
32.09s
hello. hello. yes. aa hi sir good morning this is nimitha from i o health.
Speaker 0
38.49s
Aiboh Health aa okay.
Speaker 1
39.99s
ai o one eighty one letters-kku enquiry pannirundheengala sir? mm paathurunga. okay sir.
Speaker 1
45.89s
So basically what's your age sir?
Speaker 1
49.49s
forty seven. forty seven. so any health goal or any health concerns for you?
Speaker 1
56.37s
illa. just just enquiring that. i mean ippa pudhusa neenga arambichirukkeenga illaiya andha blood test ellaam. yes sir. yes sir. so just i am just going through that sir.
Speaker 0
61.61s
Yes sir. Yes sir.
Speaker 1
64.71s
okay sir. so, i will share the sample represent what and other services we are doing. just have a look at it. we will connect you. anuppunga. details-la anuppunga. ya, okay sir. neenga paarunga. namma appuramaa call-la connect pannalaam. okay-va? thank you. thank you. thank you. thank you sir. bye.
Speaker 0
72.89s
Yeah.
Speaker 0
75.27s
Thank you thank you thank you.