A
Call Intelligence
None with Nivitha — Jan 28, 2026 11:37
Deal Lost
Cold
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
5.0%
Personalization
4.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
medium
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
5
Pitch Start
42% into call
Pitch Approach
feature_dump
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
2:16 (136s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
38
Rep Words / Customer Words
268 / 42
Rep Longest Monologue
25s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location mismatch
not in Bengaluru. ... then it won't be possible.
|
logistics | Customer | Yes | alternative_solution | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Main comprehensive screening package. |
| home blood collection | Rep | -- | Negative | Offered as an alternative when the customer said they are in Bangalore. |
Key Moments
300:57
Location Disclosure
Customer reveals he is in Bangalore, which becomes the primary deal-breaker.
01:43
Center Location Confirmation
Agent confirms the center is only in Chennai, leading to immediate customer withdrawal.
01:53
Pivot to Home Collection
Agent attempts to save the lead by offering home blood collection, but customer declines as he wanted the full diagnostic experience.
Discovery Questions
5
Q1
main is the right time to talk with you?
Q2
whether you have taken any blood related health checkups or else any scans related?
Q3
just wanted to know what's the age?
Q4
yōr phraṁ vicc plēs?
Q5
mena ven aare planning tu tek di diagnosis?
Trust Signals
2
Confirms previous enquiry
Answers location question honestly
Resistance Signals
2
it won't be possible
I thought it's already in Bangalore
Confusion Signals
2
sorry?
veri da center
Topics Discussed
Aiwo 360 Package
Biomarkers
Diagnostic Scans
Location/Geography
Home Blood Collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Polite and willing to talk. |
| pitch | 2 | neutral | Listens to the package details. |
| closing | 3 | negative | Loses interest immediately upon learning the center is in Chennai, not Bangalore. |
Call Transcript
Click to expand
Speaker 0
1.69s
Hello.
Speaker 0
5.05s
Hello.
Speaker 1
5.85s
Hmm.
Speaker 0
7.41s
saar good morning this is nimitha from ivo.
Speaker 1
11.11s
Yes.
Speaker 0
11.91s
We did an enquiry for a 360 sir.
Speaker 1
13.79s
Hello.
Speaker 1
16.81s
In other words,
Speaker 0
17.61s
ai o three six p p sir.
Speaker 0
20.91s
main is the right time to talk with you?
Speaker 1
23.77s
Yeah yeah.
Speaker 0
25.03s
aa ya sir. just wanted to know whether you have taken any blood related health checkups or else any scans related.
Speaker 1
34.69s
hello.
Speaker 0
34.71s
Hello.
Speaker 0
36.77s
Uh we have blood test, scans, uh physiotherapy sessions. And it will be like a complete whole screening for you. So just wanted to know what's the age?
Speaker 1
50.49s
Okay.
Speaker 0
51.47s
sorry?
Speaker 1
53.15s
Okay.
Speaker 0
53.93s
yōr phraṁ vicc plēs?
Speaker 1
57.11s
Bangalore.
Speaker 0
58.05s
oke sir. so this could be like a comprehensive blood test. uh we have one eighty one biomarkers included in this.
Speaker 0
65.43s
Okay, it will cover your liver functioning, kidney functioning, cardiac risk markers, tumor panels, everything will come under this package. Along with this, you will get a ECG, echo, CT score, physiotherapy sessions, food intolerance test, everything will come as a package, sir.
Speaker 0
81.87s
that is this gives a complete picture of your body sir.
Speaker 1
86.49s
Okay.
Speaker 0
87.57s
so mena ven aare planning tu tek di diagnosis?
Speaker 1
92.17s
healthy consulting.
Speaker 0
94.33s
yu aar kaming tu plaan on sande.
Speaker 0
97.03s
okey just vaantid tu nu yu haav tu kam tu aa sentar. kyaan en buk en apointment far yu sar?
Speaker 1
101.93s
veri da center.
Speaker 0
103.05s
chennaichu.
Speaker 1
105.69s
not in Bengaluru.
Speaker 0
106.79s
no sir. currently we don't work at bangalore. we are only in chennai.
Speaker 1
110.93s
oke oke then it won't be possible.
Speaker 0
113.51s
so main you know we are planning for only for blood test we can make make it possible sir. our technician will be coming to your place for blood collection.
Speaker 1
122.25s
So no, I thought it's already in Bangalore, that's why.
Speaker 0
125.25s
okay. so and so if you have any plan of coming to chennai, just book an appointment sir. we can plan accordingly.
Speaker 1
132.85s
okay okay okay
Speaker 0
132.97s
Okay okay okay. Have a good day sir. Bye.