A
Call Intelligence
Santosh with Nivitha — Jan 28, 2026 15:57
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Santosh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
49% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:52 (112s)
Primary Language
Telugu
Secondary Language
English
Code Switching
High
Total Speaker Turns
25
Rep Words / Customer Words
184 / 42
Rep Longest Monologue
17s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Misunderstanding of service nature
Edo edo konni questions adigi itla cheptaru anukoni nenu avunu (I thought they would just ask some questions and tell me, I didn't know it was a test)
|
product_fit | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Interested | Explaining how the test measures organ age. |
Key Moments
300:16
Brand Confusion
Customer doesn't recognize 'AIWO', indicating low brand recall from the lead source.
00:30
Language Pivot
Agent successfully switches to Telugu to facilitate better communication.
01:28
Expectation Mismatch
Customer reveals he thought it was a simple questionnaire, not a clinical/diagnostic test, leading to the loss of interest.
Discovery Questions
2
Q1
Tamil comfortable sir?
Q2
meeku ippatiki emaina requirement atla untunda sir?
Resistance Signals
2
Adi naaku teliyadu (I didn't know that)
Edo edo konni questions adigi itla cheptaru anukoni (I thought they would just ask some questions)
Confusion Signals
2
Ayo, what is ayo?
Ade adi normal kaakunda itla test chey hospital test ala untundaa? (Is it like a normal hospital test?)
Topics Discussed
Epigenetic Test
Organ Age
Preventive Care
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Did not recognize the company name 'IO'. |
| Pitch | 2 | neutral | Listening to the explanation of organ age. |
| Closing | 3 | neutral | Stated he didn't know it was a test and would call if needed. |
Call Transcript
Click to expand
Speaker 0
1.57s
Hello.
Speaker 1
2.39s
Hello.
Speaker 0
2.97s
Hello Santosh.
Speaker 1
5.07s
Aa.
Speaker 0
5.75s
Sir good evening this is Nivetha from IO.
Speaker 1
9.71s
Aa
Speaker 0
10.69s
Calling from IO sir.
Speaker 1
13.27s
Hello.
Speaker 0
14.31s
Aa A I W O.
Speaker 1
16.65s
Ayo, what is ayo?
Speaker 0
18.11s
aa vi original enquiry for IOH sir it is a preventive care.
Speaker 0
24.77s
Tamil comfortable sir.
Speaker 1
27.77s
Tamil nai.
Speaker 0
28.91s
Telugu.
Speaker 1
28.93s
Idi.
Speaker 0
30.55s
One second.
Speaker 1
31.07s
Kelidu.
Speaker 0
31.95s
Aa.
Speaker 1
34.65s
Hello sir.
Speaker 1
36.35s
Aa cheppandi sir, aa sir memu I O Health ane company nundi call chestunnamu Chennai nundi. So meeru oka I O age test daaniki apply chesandi sir, inquiry pettandi, so daani gurinchi call chestunnamu sir.
Speaker 1
51.55s
Adi idigo age age chepthundani.
Speaker 1
55.77s
Aa adendante ippudu maa daggara oka epigenetic test anedi okati untundi sir, adendante meedi date of birth nunchi ippati varaki unna age undi kada? Aa adi kakunda mee body lopala unna prati organ ki alaane age untundannamaata. Avunu avunu.
Speaker 1
72.61s
Aa so aa age endu annadi ee test dwara telisipothundi sir. Ade adi normal kaakunda itla test chey hospital test ala untundaa? Aa avunu sir. Adi naaku teliyadu.
Speaker 1
88.13s
Edo edo konni questions adigi itla cheptaru anukoni nenu avunu, okay okay inkemaina questions unnaya sir?
Speaker 0
91.87s
Avunu avunu.
Speaker 0
93.67s
Okay okay.
Speaker 1
96.97s
Em levu, nenu atla anukoni nenu daanni enquiry koddina. Okay okay, so like meeku ippatiki emaina requirement atla untunda sir?
Speaker 1
107.37s
Aa unte meeku call chestanu, okay sir tappakunda thank you.