A
Call Intelligence
None with Nivitha — Jan 29, 2026 16:30
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:31 (31s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
52 / 16
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current need
but I am right now physically perfect to follow.
|
product_fit | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Referencing previous discussion about letters/reports. |
| aiwo 360 program | Rep | -- | Neutral | Referencing previous discussion. |
Key Moments
100:26
Customer Rejection
Customer states he is 'physically perfect', effectively ending the sales opportunity for the moment.
Resistance Signals
1
I am right now physically perfect
Topics Discussed
Heart Health
IO 181
360 Wellness
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Closing | 2 | neutral | Customer politely declines further engagement. |
Call Transcript
Click to expand
Speaker 0
0.99s
Hello.
Speaker 1
1.19s
Hello.
Speaker 0
3.73s
hello
Speaker 1
3.99s
Hello?
Speaker 1
5.89s
Kooda name?
Speaker 0
6.89s
aadhaar is nivitha from i go wellness center sir.
Speaker 1
11.01s
Hello?
Speaker 0
11.93s
kaaling fram ai o velnas senṭar.
Speaker 1
14.69s
Okay.
Speaker 0
15.79s
aa we already discussed about IO one eight one letters and three sixty right sir.
Speaker 1
21.19s
And
Speaker 0
21.55s
and you even enquired about your heart health and have shared the details in whatsapp.
Speaker 1
26.53s
but I am right now physically perfect to follow.
Speaker 0
29.59s
Okay sir. Bye.