A
Call Intelligence
Ganesh M with Nivitha — Feb 12, 2026 12:18
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
45% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
7:00 (420s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
105
Rep Words / Customer Words
642 / 518
Rep Longest Monologue
38s
Customer Longest Monologue
28s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to see the price first
Adhoda list, adhoda price rendu mattum enakku anuppichu vidunga.
|
price | Customer | Yes | agreement and compliance | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| comprehensive test | Rep | -- | Interested | Master health checkup covering liver, kidney, and cardiac markers. |
| diabetes reversal program | Rep | -- | Positive | Mentioned as a follow-up process after the blood test. |
Key Moments
400:26
Health Disclosure
Customer reveals he is diabetic, has BP, and is only 37, establishing high need.
02:11
ApoB Concern
Customer mentions 'dangerously' high ApoB levels, identifying the primary sales hook (cardiac safety).
05:30
Angiogram Alternative
Rep successfully pivots the customer from a scary medical procedure (angiogram) to a simple blood test.
06:10
Price Request
Customer asks for the price, indicating he is moving down the funnel toward a purchase decision.
Discovery Questions
5
Q1
What is your health goal or what is your health concerns?
Q2
What's your age sir?
Q3
You have done any other master health check apart from diabetes?
Q4
How long you are taking the medications for diabetes sir?
Q5
Visceral fat adhellam eppadi sir irukku ungalukku?
Trust Signals
3
Shared detailed medical history (HbA1c levels, ApoB levels)
Mentioned previous visit to AIWO MRC Nagar
Referenced the founder (Sivasankaran)
Enthusiasm Signals
1
Explicitly stated 'I want to get rid of this diabetes'
Resistance Signals
1
Hesitation to commit without seeing the price list
Confusion Signals
1
Uncertainty about whether to proceed with an angiogram or a blood test
Topics Discussed
Diabetes Reversal
Cardiac Risk Markers
ApoB Levels
HbA1c Levels
Visceral Fat
Angiogram vs Blood Test
Home Sample Collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting and identification. |
| Discovery | 2 | neutral | Customer expressed frustration with his health and lack of progress. |
| Pitch | 3 | neutral | Customer was receptive to the idea of a comprehensive test over an angiogram. |
| Closing | 4 | neutral | Agreed to review materials sent via WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello.
Speaker 1
1.21s
Hello
Speaker 0
1.61s
Sir is this Ganesh? Ya I am Ganesh yes.
Speaker 1
2.73s
Aa sir is this Ganesh?
Speaker 1
5.67s
So this is Nimitha from IO Healthcare.
Speaker 0
9.11s
S.
Speaker 1
9.93s
Aa yaar comfortable Tamil sir?
Speaker 0
12.35s
Yes.
Speaker 1
12.97s
Ya avanga health care-ku enquiry pannirundheengalla sir.
Speaker 1
16.31s
So you will be doing a health checkup regularly.
Speaker 0
17.17s
Aamaa health-la.
Speaker 0
19.85s
Aa, yes yes.
Speaker 1
20.67s
Aa just wanted to know what is your health goal or what is your health concerns?
Speaker 0
26.35s
Ma'am I am diabetic and I am a BP patient.
Speaker 1
29.59s
Okay sir.
Speaker 0
31.33s
I am you know I am in a bit of thirties.
Speaker 1
35.09s
Okay.
Speaker 0
35.51s
So I want to proceeding further to future I don't want to get my health complicated I want to get rid of this diabetes.
Speaker 1
42.47s
Okay sir.
Speaker 0
43.19s
I'm trying hard but something is not happening, you know ma'am, not working out whatever strategies I pick up and I couldn't control myself on something, so I just want to make sure that everything goes right.
Speaker 1
55.09s
Oh.
Speaker 1
57.49s
Ya, I completely understand sir.
Speaker 0
58.33s
Aanaa sir
Speaker 1
60.09s
Okay just wanted to know what's your age sir?
Speaker 0
63.51s
Thiruvathu ezhuthu.
Speaker 1
64.33s
Ippadi ezhuthu.
Speaker 0
64.33s
37. Approaching 37.
Speaker 1
66.81s
Okay sir, you have done any other master health check apart from diabetes?
Speaker 0
72.41s
master health checkup aasin than liquid profile kft lft.
Speaker 1
77.63s
Okay.
Speaker 0
78.01s
And the cardiac you know there are some cardiac risk case.
Speaker 1
83.05s
Saade kudukku.
Speaker 0
84.85s
Cardiac wrist profile.
Speaker 1
87.49s
Ok.
Speaker 0
88.05s
From all this you know on the surface everything looks okay.
Speaker 1
91.73s
Okay.
Speaker 0
92.13s
But I don't know what lies underneath okay there would be something I know because I'm diabetic since three years.
Speaker 1
98.35s
Okay
Speaker 0
99.01s
And my sugar level is up on aaru onbadhu onbadhu.
Speaker 1
102.33s
Okay.
Speaker 0
102.81s
Before fasting okay, I mean before of course you know FBS is actually onnu aaru onnu ezhupathi.
Speaker 0
109.91s
Idhu idhu so this is you know HBA one C level ezhuvathu ezhuvathu point aaru okay back then it was aaru aaru and I got it back to ezhuvathu.
Speaker 0
118.93s
Aa ondru point aindhu, so I just want to make sure that all the parameters, you know, as Mr. Sivasankiran, the IO founder, instructed long back about ABOP eleven.
Speaker 1
127.09s
Aiyo.
Speaker 1
130.73s
Ok.
Speaker 0
131.07s
And my ABOP levels is dangerously in a part where it gets affected by cardiac.
Speaker 1
136.13s
Okay.
Speaker 0
136.87s
So the other parameters are looking okay but ABOP level is looking.
Speaker 1
141.77s
Okay.
Speaker 1
146.37s
Ya understood, ya understood sir. So how long you are taking the medications for diabetes sir?
Speaker 0
152.53s
Past three years madam.
Speaker 1
153.71s
Past three years you were taking medications for diabetes, but still you didn't see any improvement right?
Speaker 0
159.49s
There isn't any improvement there ma'am. I back then you couldn't like yeah you just wanted to.
Speaker 1
162.71s
But still you couldn't like, yeah, you just wanted to reverse your diabetes, correct?
Speaker 0
166.61s
Yes.
Speaker 1
167.37s
Ya ya, andha sutra, this is a way to reverse your diabetes.
Speaker 0
167.97s
Aa
Speaker 1
171.01s
So of course we are into preventive cases okay of course you can do that okay basically you can see we what we provide is an IO.
Speaker 1
179.59s
uh usually we take test for uh whatever it is diabetes thyroid whatever it is. our doctors will be recommending what supplements you have to take and what kind of health lifestyle modification you have to do and what kind of things you have to do for a preventive care okay. like to prevent this diabetes or thyroid whatever it is sir. okay you understand.
Speaker 1
199.91s
So first you can take I just wanted to know whether you are like
Speaker 1
204.19s
Okay with a master health checkup or a basic foundation checkup sir? To know what where are you particularly? We have a blood test which is called a Ivo Comprehensive test.
Speaker 0
209.29s
Veeram
Speaker 1
215.17s
Okay which covers as you said like liver functioning kidney functioning it would be like complete master master health checkup only through blood and urine analysis.
Speaker 1
223.15s
Okay, it helps you to find out what where are you perfectly like enga neenga correct-aa irukkeenga? Ungaloda organs enna level-la irukku? Ungaloda thyroid level profile enga irukku? Liver functioning, kidney functioning, cardiac risk markers ellame indha oru blood test-la vandhurum, okay-va?
Speaker 0
240.79s
Okay.
Speaker 1
241.39s
So basically indha oru neenga blood test just take a chance, I mean neenga andha blood test enna eduthu paarunga, if you have a chance then we can go for the reverse aging sir, reverse process also.
Speaker 0
252.95s
Madam, neenga ippo enna test edukka poreenga? Adhoda list, adhoda price rendu mattum enakku anuppichu vidunga.
Speaker 1
259.27s
Ya
Speaker 0
259.61s
Naan paarthuttu thiruppi ungalukku phone panren.
Speaker 1
261.43s
S okay sir neenga Chennai thaane sir.
Speaker 0
264.27s
Naan namburen Madam Chennai-la.
Speaker 1
265.93s
Nalla display okay sir I understood sir naan ungalukku vandhu sample record share panren okay-va.
Speaker 0
271.11s
Aa.
Speaker 1
271.47s
Just neenga paarunga okay along with that naanga enna kind of services provide panrathunnu ungalukku share panren okay so that you will get an idea.
Speaker 0
277.41s
Idea moondrai weeks munnadi Ayok vandhu MRC Nagar-la touch up scan eduthu.
Speaker 1
284.51s
Okay sir.
Speaker 1
286.87s
So basically visceral fat adhellam eppadi sir irukku ungalukku?
Speaker 0
286.97s
So basically visceral fat
Speaker 0
290.45s
Adhaavadhu onnum perusa illa, walking pongannaru, indha physiotherapist avar per enna? Avarudhaan director-nnaaru enkitta pesinaaru.
Speaker 1
297.21s
Muthu solreengalaa
Speaker 0
298.95s
Aa.
Speaker 1
299.99s
Okay.
Speaker 0
302.23s
So adhanala walking poga sonnaaru, naan sonnen sir naan sugar irukku idhellam irukku.
Speaker 1
306.87s
Okay sir.
Speaker 0
307.19s
Lifestyle modification suggest pannaru.
Speaker 1
309.89s
Okay sir.
Speaker 0
310.29s
Idhu vandhu cardiac matter-la doubt irukku, doctor kitta pona avar enna solraaru?
Speaker 1
314.23s
Doctor kitta ponaa.
Speaker 0
316.69s
Adhudhu edhavadhu prachannai-nna vaanga, illaina neenga poyittu edhudungandraaru, adhudhu angiogram edudungandraaru.
Speaker 1
325.97s
Okay.
Speaker 0
326.73s
Angiogram-alaye block varradhukku vaaippu irukku.
Speaker 1
330.11s
Actually neenga angio avvalo vena sir, neenga ippodhaana vandhu risk irukkumaannu ungalukku oru doubt dhaan irukku okay-va?
Speaker 0
335.83s
So neenga basic blood test neenga eduthu paarunga.
Speaker 1
336.35s
So neenga basic blood test neenga eduthu paarunga.
Speaker 1
341.87s
Usually namma vandhu oru ippa eppadi solradhunna, ippa neenga solreengala oru enakku chance irukkumaannu theriyala.
Speaker 1
347.87s
Neenga direct-aa oru angio edukka vendaam, enakku therinju oru blood test eduthuttu, yenna blood test-la ungalukku theriyum cardiac risk edhunaa irukkaa, idhunala edhunaa enakku irukkaa appadindradha adhu venumna check panni paarunga, adhukku appuramaa oru ECG echo illaiyaa adhukku etha maadhiri neenga proceed pannikkalaam.
Speaker 0
363.47s
Sari Madam, okay okay.
Speaker 1
364.27s
Okay-va, neengal vandhu unga blood test sample anuppuren, ennenna ellam ungalukku vandhu cover aagumnu adhuleye therinjirum, okay.
Speaker 0
370.57s
Sari, neenga anuppuvaangala?
Speaker 1
371.75s
Yes okay, so we will Nivetha just save this number, so enna queries-na neenga call back pannunga okay-va?
Speaker 0
377.49s
Sure Madam.
Speaker 1
378.23s
So ungalukku vandhu blood sample okay-na ungalukku vandhu home collection irukku, so veetla vandhu blood sample collect pannippaanga, so as usual neenga IO vandhurukkeenga, doctor consultation-la neenga IO vandhuralaam.
Speaker 1
388.35s
So they will be helping you, ungalukku vandhu enna kind of food supplements foods eduthukkalaam, supplements eduthukkalaam, illa enna kind of lifestyle modification pannalaamndradhu.
Speaker 1
396.17s
Doctors will recommend you.
Speaker 1
398.57s
Indha diabetes reverse incur.
Speaker 1
401.53s
Okay-vaa?
Speaker 0
402.97s
Okay okay.
Speaker 1
403.59s
Okay, any queries sir?
Speaker 0
407.49s
Adhiga Madam.
Speaker 1
408.55s
Okay sir, sir ungalukku send panren, enakku call back pannunga, okay-va?
Speaker 1
412.83s
Thank you sir, have a good day.
Speaker 0
416.21s
Check pannittu ungalai kooppiduren Madam.
Speaker 1
417.47s
Ya sure sir sure.
Speaker 0
419.41s
Aa
Speaker 1
419.75s
Thank you.