A
Call Intelligence
Kaviravan with Nivitha — Feb 20, 2026 13:27
Deal Lost
Cold
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Nivitha
Nivitha did not attempt to close on call with Kaviravan. Coaching opportunity.
No Rapport or Discovery: Nivitha
Nivitha skipped both rapport building and needs discovery on call with Kaviravan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
None
Readiness to Buy
Cold
Decision Maker
decision_maker
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:40 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
68 / 62
Rep Longest Monologue
5s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:06
Customer identifies as business owner
Changes the nature of the call from a sales lead to a B2B inquiry.
00:21
Agent provides email address
Resolves the caller's request without giving out private contact details (PA number).
Topics Discussed
Missed call inquiry
AK Steels business
Meeting request for Siva
Email contact information
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Inquiring about the missed call. |
| middle | 2 | neutral | Explaining his business and desire to meet 'Siva sir'. |
| closing | 3 | positive | Accepted the instruction to email the request. |
Call Transcript
Click to expand
Speaker 1
0.83s
Hello.
Speaker 0
1.35s
Hello
Speaker 1
2.45s
Aa, indha number-la irundhu miss-aa vandhu.
Speaker 0
3.49s
Aa sir naan Nivetha IO Health Care-la irundhu pesuren.
Speaker 1
6.19s
Madam ennoda name Kaviravan from Trichy, ennoda company name AK Steels. Naan oru steel company, idhu steel business pandradhu naan. Okay sir, Siva saarai naan sandhikkanum appadinna avartta appointment vaanganum.
Speaker 0
7.05s
Aa
Speaker 0
8.67s
Okay Sir.
Speaker 0
14.45s
Okay sir.
Speaker 0
18.47s
Okay.
Speaker 1
18.65s
So adhu sambandhama ungaloda PA number edhu kidaikkungala?
Speaker 0
21.43s
Illa sir, PAN number illa, avaroda mail ID-ku neenga mail podunga sir, unga business related-aa.
Speaker 1
26.09s
Okay.
Speaker 0
26.71s
Aa if he is okay he will respond sir.
Speaker 1
29.93s
Avlo
Speaker 0
30.13s
Ideas okayna he will respond surely. Siva@io.com neenga mail pannunga.
Speaker 1
36.67s
Saringa Madam.
Speaker 0
37.29s
Okay sir, thank you, have a good day.
Speaker 1
38.87s
Thank you Madam.