A
Call Intelligence
Mukesh with Nivitha — Feb 19, 2026 16:03
Deal Closed
Hot
Call History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
181 Test Package
Purchase Date
Feb 19, 2026
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High (Existing Customer)
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
product_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service fulfillment
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:25 (86s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
142 / 48
Rep Longest Monologue
19s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 21.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Home collection confirmation
i picked it is a home collection only right? ... So you come to the home right?
|
logistics | Customer | Yes | direct confirmation | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Committed | Existing order booked for Saturday. |
Key Moments
300:15
Home Collection Confirmation
Critical for customer convenience and service expectation.
00:35
Identity Verification
Confirmed name (Mukesh) and location (Chennai) for the record.
01:18
Cross-Rep Coordination Mention
Customer reveals he is already talking to Bharat, indicating multiple touchpoints.
Trust Signals
2
Pre-payment made
Sharing personal details (Name, Location)
Confusion Signals
1
Brief confusion about which rep is handling the case (Nivitha vs Bharat)
Topics Discussed
Order Confirmation
Home Collection Logistics
Payment Status
Location Verification
Internal Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Middle | 2 | neutral | Confirming payment and location. |
| Closing | 3 | positive | Mentioned he is already in touch with another rep (Bharat). |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello
Speaker 1
2.95s
Hello. This is Nivetha from Mywo.
Speaker 0
3.03s
Hello.
Speaker 1
5.49s
Yeah yeah. So I just called there is I have one order one
Speaker 1
9.97s
one eighty one test in A I W O online. okay. so i have booked it for saturday. and i picked it is a home collection only right?
Speaker 0
16.23s
Enakku
Speaker 1
18.63s
Yes sir. So you come to the home right?
Speaker 0
20.11s
So
Speaker 1
21.51s
yes sir. we don't want to come anywhere right? aa no sir. you have rendered all the details right.
Speaker 1
27.49s
ya ya ya
Speaker 1
29.67s
Yes sir. So you already paid also? Yes yes yes. Yes okay sir. So you are from which place? Chennai. Your good name? Mukesh. Mukesh. Okay sir. So this is your original mobile number right? Right right. Okay so just give me a moment I'll check with the team and let you know.
Speaker 0
48.01s
Okay.
Speaker 0
48.53s
One second.
Speaker 1
48.67s
Okay.
Speaker 0
50.15s
Okay.
Speaker 0
53.65s
I know.
Speaker 0
75.59s
Hello? Yes yes. Sir actually I'll check with the team and let you know shortly sir. Done done. No no there is one more guy is coordinating with me now only Bharat.
Speaker 1
81.47s
That is one
Speaker 1
84.59s
Okay sir okay. Ya ya I will take it up ya. Okay bye.
Speaker 0
85.43s
Yeah yeah.